POSITION: Pool Gate Attendant (end of season)
III. JOB SUMMARY: The primary objective of the Gatekeeper is to greet the members and guests entering the Irving Park and Carlson Farm Pools. You will be responsible for checking-in all members and their guests while maintaining a positive member experience through the delivery of exceptional customer service.
- ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
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Greet and sign-in members.
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Check for accurate member names & numbers of pool patrons.
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Enforce the Club's pool guest policy.
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Charge guest fees as appropriate and schedule swim lessons.
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Maintain a high standard of customer service, extending exemplary service to all members and their guests, including promotion of aquatic programs, such as swim team and swim lessons.
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Keep an eye on all entrances to the pool and direct members to the sign-in area before entering the water.
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Upon members' departure, bids farewell and questions their enjoyment at the pool.
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Keeps the main entrance to the pool clean and tidy by completing daily duties.
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Is punctual and neat in appearance before beginning each shift.
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Maintain a positive attitude.
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During opening, closing, and slow periods, performs and assists duties related to the support staff.
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Other duties as assigned by the Aquatics Manager or Shift Leader.
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Maintain a safe environment. This is the responsibility of all employees. Spills and other dangerous conditions must be cleaned or repaired immediately.
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REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
The gatekeeper must have outstanding customer service skills.
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MINIMUM QUALIFICATIONS:
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CPR/First Aid/AED Certification or willingness to obtain before the season begins.
VII. REPORTS TO:
Aquatics Manager
Job Type: Part-time
Salary: $$10.00 - $11.00 per hour
VIII. SUPERVISES: Not applicable.
