Position: Office Administrator (Hybrid)
Location: [Lakeland, FL] — Office-based with flexible remote work
Type: Full-Time
About Us
We are a dedicated Aging Life Care® / Care Management practice supporting older adults and their families through life’s transitions. We provide holistic, client-centered care management, advocacy, and guidance. We are seeking a proactive, highly organized Office Administrator to keep our internal operations running smoothly and provide vital support to our Care Management team.
Position Overview
The Office Administrator oversees day-to-day business operations and handles essential administrative tasks that allow our care managers to focus on direct client care. This hybrid role balances in-office operational management with the flexibility of working from home.
Key Responsibilities
Internal Operations & Business Management
- Manage bi-weekly client billing: review care manager notes, generate invoices, and follow-up on account receivables.
- Maintain office supplies, manage incoming mail and phone calls.
- Maintain internal workflows: data entry, digital filing systems, paper charts, online correspondence, and administrative SOPs.
- Assist with basic marketing tasks, such as updating referral source contacts and preparing outreach materials.
Care Management Team Support
- Maintain client records, care plans, and contact lists in our secure management portal (HIPAA-compliant).
- Assist care managers with document preparation, correspondence, and external service vendor coordination.
Qualifications
- Experience: 2+ years of administrative, office management, or practice coordination experience (experience in healthcare, eldercare, or professional service firms preferred).
- Tech Proficiency: Comfortable with EHR/CRM systems, Microsoft Office 365, Google Workspace, Canva software.
- Skills: Exceptional organizational abilities, strong written/verbal communication, and sharp attention to detail.
- Mindset: Compassionate, discrete with sensitive information (HIPAA compliance), and capable of managing competing priorities independently.
Work Structure & Benefits
- Schedule: Hybrid (e.g., 2–3 days in-office, remainder remote).
- Compensation: $22 –$28 per hour / annual salary, depending on experience.
- Perks: Paid time off, flexible scheduling, and opportunities for professional growth in the healthcare management space.
Pay: $22.00 - $28.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: Hybrid remote in Lakeland, FL 33811
