Job Summary
GeekHampton is looking for an experienced Apple IT Consultant to join our growing technical team.
This is not simply a retail sales or front-of-house technician position. We’re looking for someone with strong Mac technical skills who can handle more complex support issues, work with residential and business clients remotely and in person, assist with managed services, and work alongside senior staff on technical projects.
What You’ll Do
- Provide advanced Mac and Apple technical support
- Troubleshoot macOS, hardware, software, email, iCloud, backups, migrations, printers, Wi-Fi, and connectivity issues
- Provide remote IT support to residential and business clients
- Assist businesses with Macs, user accounts, email, shared resources, cloud services, and day-to-day IT needs
- Troubleshoot common networking and Wi-Fi issues
- Work with senior staff on technical projects and managed-services accounts
- Help other technicians resolve more difficult technical issues
- Follow client issues and assigned projects through to completion
- Document client systems and completed work
- Assist with in-store technical support and sales when needed
What We’re Looking For
- 3+ years of professional Mac/IT support experience preferred
- Strong macOS and Apple troubleshooting skills
- Good understanding of networking, Wi-Fi, routers, printers, and connected devices
- Experience providing remote technical support
- Ability to independently diagnose and resolve technical problems
- Excellent communication and customer-service skills
- Organized, dependable, and comfortable managing multiple client issues
Experience with Apple Business Manager, MDM, Microsoft 365, Google Workspace, remote-support tools, managed-services platforms, cloud storage, networking, and backup solutions is a plus.
Who Will Succeed Here?
Someone who has moved beyond basic Mac troubleshooting and is ready for greater responsibility.
You don’t need to be a network engineer or independently design an entire office infrastructure. You do need to be resourceful, technically curious, comfortable helping other technicians, and able to take responsibility for an issue and see it through to completion.
Just as importantly, you should enjoy working with people. GeekHampton supports everyone from individual home users to businesses that rely on us for their everyday technology needs.
Full-time, in-person position based in Hampton Bays, NY.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of professional Mac support experience do you have?
- Which of the following have you supported professionally?
Macs / Wi-Fi & networking / Microsoft 365 / Google Workspace / Backups / Printers / MDM / Apple Business Manager / Remote support tools
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Are you able to work full-time in Hampton Bays, NY?
- How would you rate your macOS troubleshooting experience?
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Do you have professional experience providing remote IT support to clients?
Work Location: In person
