This is NOT remote position, you must live in NYC area and be able to reasonably commute to office in Manhattan.
PLEASE NOTE: To enter hiring process you must email a pdf resume to [email protected] with subject line L2 PC Tech - YOUR FULL NAME. Only those who submit as requested will be considered.
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Join a Team That Moves Fast, Solves Big Problems, and Knows How to Have Fun
Are you an IT support pro who thrives in a fast-paced environment, loves solving real-world tech challenges, and enjoys working directly with people? If you’re looking for a role where your work actually makes a difference and your team has your back DeepTech Inc. is ready for you.
We’re a trusted NYC-based Managed Service Provider with over 20 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through. Now, we’re growing our team and looking for a L2 PC Technician who’s sharp, resourceful, and excited to grow.
What You’ll Be Doing
- Support smart people doing meaningful work—both remotely and onsite from our bright Midtown office and client locations around NYC.
- Tackle everything from password resets and OS updates to advanced network and server troubleshooting. No two days are the same.
- Get fully onboarded in your first 3 weeks with structured training on our systems, processes, and clients.
- Own your ticket queue—manage support requests with clarity, speed, and precision.
- Configure and support MDMs, email services, printers, VoIP systems, VPNs, backups, firewalls.
- Keep documentation clean and communication even cleaner. We value clarity, not just clicks.
- Jump into our on-call rotation (with added pay) and collaborate with your team during department meetings and monthly all-hands (breakfast included).
- Learn constantly. Grow rapidly. Contribute daily.
What You Bring
- 4+ years in IT support roles, ideally in a service desk or MSP setting.
- Fluency in all things Windows,
- Fluency in macOS environments, plus iOS and Android is a plus
Hands-on experience with:
- Google Workspace & Microsoft 365, Azure
- Admin consoles, email migrations, and security best practices
- Basic Server experience (Windows Server 2012–2022, NAS)
- SonicWall and Meraki experience a plus.
- Ticketing/RMM/PSA tools (ConnectWise is a plus)
- Confidence to work independently, the judgment to ask for help when needed.
- A friendly, thoughtful, client-first approach, you know how to talk to people, not just computers.
- Strong organizational skills and a love for clean, thorough documentation.
What We Offer
Benefits You Can Count On
- Cell phone reimbursement
- Commuter benefits
- Medical, dental, vision, life, and AD&D insurance
- 9 paid holidays, plus PTO and sick days
- Employee referral bonuses & EAP access
Real Career Growth
- Training goals tailored to your interests
- Opportunity to work with all the fun tools and learn
- Ability to advance as a senior tech, project lead, or specialist
An Office Culture You’ll Actually Enjoy
- Bright Midtown location with great energy
- Monthly appreciation prizes, with the occasional friendly office dog
- Team breakfasts, chill vibes, and people who support each other
Ready to Apply?
Email your resume to [email protected]
Use subject line: L2 PC Tech - YOUR FULL NAME
Attach PDF version of resume
ONLY APPLICANTS WHO FOLLOW DIRECTIONS OF EMAIL WILL BE ENTERED INTO HIRING PROCESS
Job Type: Full-time
Pay: $75,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Ability to Commute:
- New York, NY 10018 (Required)
Work Location: In person
