POSITION SUMMARY
The Resident Care Manager coordinates and oversees the daily care activities while collaborating with healthcare professionals and ensuring the well-being of residents in the Community.
RESPONSIBILITIES
Include but are not limited to the following:
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Oversee, manage, and train staff on quality day-to-day operations of resident care services.
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Develop and implement care plans for residents in collaboration with healthcare professionals and families.
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Participate in interdisciplinary team meetings to discuss resident progress and make recommendations for care adjustments.
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Address inquiries and concerns from residents and their families, providing support and guidance as needed.
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Coordinate with healthcare providers, therapists, and other specialists to address residents’ medical and emotional needs.
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Monitor medication management and administration to ensure safety and effectiveness.
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Complete all assigned duties, as directed by management or community leadership, adapting to changes in resident needs, staffing and working conditions, as necessary.
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Be aware of and report all hazardous conditions and equipment to the Health Services Director or Administrator. Communicate complaints, suggestions, and concerns, as necessary.
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Handle scheduling, staffing assignments, and coverage for shifts to maintain adequate staffing levels.
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Ensure compliance with regulatory standards and guidelines related to Assisted Living and resident care.
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Supervisory Responsibility: Yes.
QUALIFICATIONS
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Education & Experience:
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An Associate's degree or equivalent work experience.
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At least 3 to 5 years of experience in a similar role or in a related healthcare management position.
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Knowledge, Skills & Abilities:
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Exceptional communication skills in English, enabling effective interaction with resident sand staff through both verbal and written means.
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Proficient with electronic health record software.
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Proficient in various software programs like Microsoft Word, Excel, Google, and adept with handheld devices and provided software.
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Understanding of basic healthcare principles/practices, safety & infection control measures.
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Awareness of common health conditions affecting older adults.
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Ability to provide physical assistance and support to residents with mobility challenges.
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Proficiency in maintaining accurate records and documenting observations.
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Capability to remain calm and compassionate in challenging situations, with a pleasant demeanor.
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Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
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Maintain ongoing education and training, attending all departmental & in-staff services as required.
