Overview
Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our bustling hotel or resort. In this vital role, you’ll be the first line of support for guests arriving late or checking out early, providing exceptional guest services while maintaining accurate financial records. Your enthusiasm and professionalism will help create a welcoming environment that keeps our guests satisfied and our property running smoothly through the night. This paid position offers a unique opportunity to develop your skills in hospitality management while working in a lively, fast-paced setting.
Responsibilities
- Greet and assist late-night guests with check-in and check-out procedures, ensuring a smooth and friendly experience.
- Manage front desk operations during overnight hours, including handling multi-line phone systems with professionalism and courtesy.
- Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial transactions.
- Respond promptly to guest inquiries, requests, and complaints with a positive attitude and effective problem-solving skills.
- Maintain security by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property.
- Prepare detailed shift reports, incident logs, and financial summaries to ensure seamless communication between shifts.
- Support guest relations by providing information about hotel amenities, local attractions, and services in multiple languages if applicable.
Requirements
- Proven experience in hospitality management or hotel operations, especially in front desk or night audit roles.
- Strong customer service skills with an emphasis on phone etiquette and guest relations.
- Ability to work independently during overnight shifts while maintaining high attention to detail.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Familiarity with hotel management software and multi-line phone systems is preferred.
- Excellent communication skills combined with a professional demeanor and a positive attitude.
- Previous experience working in resort or hotel environments is advantageous but not mandatory. Embark on a rewarding career where your proactive spirit and hospitality expertise make a real difference! We value energetic team players who thrive in vibrant settings and are eager to deliver outstanding guest experiences around the clock.
Pay: $16.90 - $18.00 per hour
Benefits:
Experience:
- Front desk: 2 years (Required)
Language:
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Modesto, CA 95350 (Required)
Work Location: In person
