The Holiday Inn is seeking a PART-TIME HOTEL FRONT DESK AGENT who is able to work weekends.
What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, and provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera and IHG experience preferred, but if you are a great fit, we are willing to train the right person! Nights, Weekends, and Holiday availability is a MUST--we are open 365 days a year and 24hrs a day! Flexibility to assist with various shifts at the desk (i.e. 7AM-3PM, 3PM-11PM) as needed is a plus.
Duties and Responsibilities (including but not limited to):
-Responsible for greeting each and every guest as they enter and exit the building
-Responsible for checking guests in and out of the hotel
-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
-Responsible for booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-Responsible for maintaining cash drawer contents and making change for guests
-Responsible for completing all required training in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements:
-Must have reliable transportation to/from the hotel
-Must be able to work weekends when required
-Must arrive on time for scheduled shift to relieve previous shift
-Must be able to understand and carry out instructions
-Must be able to bend, stand, and walk during the full shift
-Must be able to lift 20 pounds
-Must be able to maintain a professional manner in stressful situations
-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-Must be able to use math skills to calculate appropriate change to guests
-Must be able to work a full shift with no break
-Must answer phone calls from management promptly when off property
-Must have experience in customer service and preferably hotel experience
-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-Must wear hotel provided uniform and adhere to requirements on appropriate work attire
Pay: $15.00 - $17.00 per hour
Expected hours: 16.0 – 24.0 per week
Application Question(s):
- If you have worked at a hotel front desk before, what PMS system(s) are you familiar with?
Experience:
- Hotel Front Desk: 1 year (Preferred)
Ability to Commute:
- Kulpsville, PA 19443 (Required)
Ability to Relocate:
- Kulpsville, PA 19443: Relocate before starting work (Required)
Work Location: In person
