Join Kairos IT as a Support Technician Level 1, where you'll be the first point of contact for customers experiencing technical issues. In this role, you'll have the opportunity to hone your problem-solving skills as you triage, troubleshoot, and resolve support requests, all while delivering exceptional customer service. You'll work remotely, allowing you to manage your time and priorities independently, and you'll be part of a dynamic team committed to continuous learning and development. As a Support Technician, you'll handle incoming support tickets via email, chat, and phone, diagnose and resolve common technical issues, and escalate complex cases to Level 2 support when necessary. You'll maintain accurate ticket documentation and contribute to our knowledge base, ensuring that our team continues to deliver high-quality service. This role offers a chance to grow your technical expertise and make a significant impact on customer satisfaction.
Requirements:
- High School Diploma or GED equivalent - 2+ years of experience in technical support, helpdesk, or a customer-facing IT role - Working knowledge of Windows/macOS, SaaS applications, and basic networking concepts (DNS, VPN, TCP/IP) - Familiarity with remote support tools and ticketing platforms (Zendesk, Freshdesk, Jira Service Management) - Excellent communication, time management, and problem-solving skills - Ability to work independently in a remote setting - Preferred: CompTIA A+, ITIL Foundation, or equivalent certifications
