Bizzy Bee Exterminators is a family owned and operated growing Pest and Termite Control Company. Established in 1991, we have proudly up held the true values of customer service and have grown into other territories as well as other markets.
We are looking for a sales and customer-focused office administrator who is career-driven, organized, and has a reliable work ethic. This position will serve as a key liaison between our company, customers, builders, and internal teams while supporting both sales and termite desk operations.
The ideal candidate will provide accurate product and service information, assist customers with their accounts, resolve concerns efficiently, and help generate new business through quality service and sales. Termite Desk responsibilities will include coordinating termite services, managing builder accounts and communications, maintaining termite-related documentation, scheduling inspections and treatments, and ensuring builders and customers receive timely and professional support.
We are looking for someone who is patient, proactive, communicative, detail-oriented, and self driven to excel in their role. The goal of this position is to maintain high customer and builder satisfaction, support smooth termite operations, and contribute to the continued growth and success of the company.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer & builder accounts through open and interactive communication
- Meet personal and customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Ability to learn and adapt to company software
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Residential/Commercial Customer account management
- Properly organize and maintain termite-related documentation, schedule termite inspections and termite treatments
Skills
- Proven customer support experience
- Demonstrate a commitment to professionalism
- Previous Sales experience is strongly preferred
- Strong call handling skills and communication skills
- Customer orientation and ability to adapt/respond to different personalities
- Experience with scheduling and tech route optimization is preferred
- Ability to multi-task, prioritize, and manage time effectively with strong organizational skills
- Proficient with general computer skills and using Word, Excel, and Google sheets
- Accounting or experience with daily deposits preferred
Bizzy Bee Exterminators proudly offers:
- Competitive compensation and sales incentives
- Medical, Dental, Vision, and Life insurances
- 401K
- Paid time off
All applicants are subject to drug testing and a criminal background check prior to employment.
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
