Change Management Strategy
- Develop, manage and execute a change management strategy including process, system and data changes. Continuously gauge the needs and expectations of faculty, staff and students, ensuring their interests and needs are addressed. Identify and implement continuous improvement opportunities. Define key performance indicators (KPIs) for measuring the success of change management efforts. Conduct stakeholder impact assessments and organizational readiness evaluations to identify high-impact groups and tailor change strategies accordingly.
Change Champion Network
Build, lead and empower a group of “Workday Champions” across campus to provide department level input, communication and support as well as peer to peer troubleshooting post go live.
Communications
Execute the project communication plan including writing emails, newsletter articles, website content, etc. Ensure alignment with the overall project strategy and messaging. Develop targeted, audience-specific communication strategies for faculty, staff, and administrative units to support effective engagement and adoption.
Training Development & Documentation
Develop the training plan, training repository, training documentation, and courses. Align training with Workday business process changes and support the transition to standardized, best-practice workflows.
Training Delivery
Create training videos and deliver in person training. Ensure training effectiveness through feedback loops, user assessments, and continuous refinement of materials.
Project Team Collaboration
Participate in project team meetings and provide regular updates on change management progress. Work closely with the project team to identify potential risks to user acceptance. Partner with functional leads to ensure a positive change experience for end users. Contribute to project governance by identifying, tracking, and escalating change-related risks and ensuring alignment with project milestones and timelines.
Metrics & Reporting
- Develop dashboards and reporting mechanisms to track adoption, training completion, engagement, and readiness. Provide regular updates to project leadership and steering committees
Success in this role will be measured by:
- High levels of user adoption and engagement across campus
- Successful training completion and user readiness prior to go-live
- Minimal disruption during go-live and strong post-go-live stabilization
- Positive user experience and confidence in Workday
- Strong alignment and engagement with campus stakeholders and leadership
