Company Overview
Revive Eye and Face is a premiere, boutique-style oculofacial plastics medical practice of Columbus. The practice is dedicated to providing exceptional clinical care with a personalized, boutique-style experience. The practice offers a variety of cosmetic and functional procedures for the areas around the eyes and face. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide.
As a boutique-style practice, we are a small office with a team based approach, it is critical for each team member to be able to contribute in a multitude of ways rather than having narrowly focused positions.
Job Overview
The Patient Care Coordinator/MA is a key team player in our mission to provide the highest standard of care and service to our patients; and ensures that the patients' experience with our practice is seem-less and exceptional from start to finish.
Responsibilities
The Patient Care Coordinator/Medical Assistant is responsible for the following:
- Greets each patient warmly and sincerely
- Courteously answers inquiries and handles appointment requests in person, by phone, by EMR, and via online chat
- Anticipates and fulfills the needs of each patient in a timely manner. Treats each patient respectfully, thoughtfully, and graciously at all times.
- Performs check-in and check-out of patients
- Prepares patients for physician examination (i.e. taking a history, performing a basic exam of vision, pupil assessment, motility, confrontational fields)
- Assist in in-office surgical procedures and patient care under the supervision of our plastic surgeon.
- Prepare patients for examination and treatment.
- Take medical histories and vital signs.
- Maintain medical supplies inventory and perform routine equipment checks.
- Ensure the cleanliness and preparedness of the examination rooms.
- Schedules office and surgical visits accurately
- Inputs and accesses data in practice management and appointment scheduling system
- Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities
- Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients
- Process payment transactions
- Performs patient intake and inputs patient information into the electronic medical record system
- Cleaning and sterilizing of instruments
- Cleaning of exam rooms between patients
- May cross train to perform other duties as necessary to support operations of the practice
- Perform opening and closing duties per practice protocol
- Protects the privacy of patients at all times
Qualifications
- Must have high school diploma or equivalent
- Prior experience in a medical office or surgical setting preferred.
- Excellent interpersonal and communication skills.
- Proficiency in electronic medical records (EMR) systems.
- A compassionate approach to patient care.
- Experience in the healthcare or aesthetic industry is desired
- Must be fluent in oral and written English
- Must be proficient in working with the computer, internet, Microsoft Office
- Must be able to prepare and review written documents accurately and completely
- Must be able to communicate with others using clear and professional language
- Must be polished and professional: hair must be neat and professional appearing; no perfumes; uniform must be clean and professional
- Must be authorized to work in the US
The Ideal Candidate
- Must be honest, ethical, caring, proactive, hardworking and professional
- Must maintain a cheerful, friendly, courteous, and professional demeanor at all times
- Must have excellent communication skills both in person and electronically and be prompt in responding to electronic communications
- Must have exceptional interpersonal skill, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situation
- Must have great problem-solving skills
- Must be highly organized, works well on more than one task at a time, and have meticulous attention to detail
- Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients
Benefits
- Competitive hourly wage based on experience and qualifications
- Paid employee training
- No weekends or evenings
- Discounts on cosmetic/aesthetic services
- Free parking
- Excellent opportunities for professional growth and advancement within the practice
Job Type: Part-time
Pay: $22.00 - $26.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
