The Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.
Duties:
Answers the telephone promptly and courteously.
Routes all complex medical or financial inquiries to the correct department.
Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.
Schedules new and follow-up appointments and ensures accuracy of appointments.
Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.
Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.
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High School Diploma or equivalent
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Ability to learn electronic practice management and scheduling software.
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Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols.
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Prior experience in scheduling is desired
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Ability to learn computerized medical office work
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Ability to pass a drug screening
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Reliable form of transportation to work daily
At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patient’s outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities.
