Join our crew and be a part of an exhilarating experience! We sell more than motorcycles!
Must have experience in parts and experience with Harley-Davidson motorcycles.
The Parts Associate is responsible for ensuring our Customers have a positive shopping experience. Exhibits expertise on motorcycle parts and accessories. Supports the service department.
1). Service Department Support
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
- Take service technicians’ orders for parts and fill them as fast as possible.
- Assist service technicians in determining parts & accessories requirements for individual jobs.
- Recommend related Parts and Accessories, which may be required for a job.
- Supply cost of parts information on repair orders.
- Update inventory control system and parts catalogue.
- Notify service personnel when special parts or back-ordered parts are received.
- Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2). Customer Service
- Provide excellent customer service to all of the dealership’s customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Other Duties
Supervisory Responsibilities
- No Supervisory Responsibilities
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Demonstrate professionalism in providing customer service.
- Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
- Must have ability to get along with broad customer base.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
- Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach, and lift of merchandise.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
