About Ace Retail Group
Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.
As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.
With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
General Summary
The Assistant Manager manages overall store operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Customer Service
- Provide positive representation of Ace Retail Group
- Proactively assist customers in solving problems
- Greet customers entering and throughout the store; thank them when leaving
- Provide a friendly, outgoing demeanor and work well with customers and associates
- Ensure all calls and pages are answered promptly and courteously
- Resolve customer issues with Ace Retail Group’s best interest in mind
- Maintain strong product and store layout knowledge
Store Operations
- Ensure a positive, professional, and safe work environment
- Supervise general operations of the store
- Open and close the store as needed
- Assist with Store Support Center program implementation
- Ensure Loss Prevention, Safety, and Audit success
- Partner with the General Manager on store operations
- Participate in weekly management meetings
- Communicate issues to Store Support Center with GM approval
- Assist with district projects from the District Manager
- Implement Standard Operating Procedures
- Maintain cleanliness of sales floor, stockroom, and outdoor areas
- Ensure price changes and labels are accurate and timely
- Oversee associate training, audits, and reporting
- Manage preventative maintenance and repairs
- Monitor competitor activity
- Perform other duties as assigned
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions:
- WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
- EXCELLENCE – Excellence honors God and inspires people. We strive to improve and inspire others by giving our best.
- LOVE – Love the people, love the work, and love the results.
- INTEGRITY – We act with honesty, reliability, and strong character to build trust.
- GRATITUDE – We recognize we are blessed to serve others.
- HUMILITY – We pursue greatness with respect and modesty.
- TEAMWORK – We collaborate for mutual success—Together, we are Ace.
Minimum Skills, Requirements and Qualifications
- High School diploma or GED equivalent
- Ability to read and interpret safety rules and procedure manuals
- Basic math skills (addition, subtraction, multiplication, division)
- Ability to compute ratios, percentages, and interpret graphs
- Ability to work independently
- Flexible work schedule
- Strong verbal and written communication skills
- Ability to foster teamwork and motivate others
- Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
