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Competitive Salary: $60,000 - $65,000 annually
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Comprehensive Benefits
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Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Company Paid Training & Career Development
- Additional Voluntary Benefits
- Location: Saint Paul, MN
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Travel: Occasional travel (less than 10%) may be required.
Why You’ll Love This Job:
As the on-site Security Account Manager, you will oversee all aspects of daily security operations while ensuring contract performance, employee engagement, and client satisfaction.
Operational Leadership-
Manage the day-to-day operations of a 24/7 security program supporting a large, high-profile client.
- Lead, coach, and develop security supervisors and frontline officers to ensure consistent performance and accountability.
- Ensure appropriate staffing levels through scheduling, workforce planning, and overtime management.
- Conduct regular site inspections and operational audits to maintain compliance with company standards and client expectations.
- Monitor security operations to identify opportunities for improved efficiency, service delivery, and risk mitigation.
Client Partnership-
Build and maintain strong relationships with client leadership through regular communication and operational collaboration.
- Serve as the primary point of contact for daily operational matters and security-related concerns.
- Ensure contractual obligations and service level expectations are consistently achieved.
- Provide operational updates, reports, and recommendations to both client and company leadership.
Safety, Compliance & Incident Management-
Lead incident response efforts and ensure timely investigation and documentation of security incidents.
- Ensure compliance with company policies, post orders, regulatory requirements, and client procedures.
- Oversee access control, CCTV systems, key control, and other physical security technologies.
- Coordinate with local law enforcement, fire departments, emergency management agencies, and other public safety partners when necessary.
- Promote a culture focused on safety, professionalism, and continuous improvement.
Team Leadership-
Recruit, onboard, train, and mentor security personnel.
- Conduct performance evaluations, coaching conversations, and disciplinary actions when appropriate.
- Foster employee engagement, retention, and professional development.
- Ensure all required certifications, licensing, and mandatory training remain current.
Administrative Responsibilities-
Prepare operational reports, incident documentation, staffing reports, and performance metrics.
- Maintain accurate records related to personnel, scheduling, training, and compliance.
- Assist with budgeting, labor management, and operational planning.
- Support additional operational initiatives and special projects as assigned.
What We’re Looking For:-
Experience managing large contract security operations or security programs.
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Strong leadership and people management skills.
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Excellent client relationship and customer service abilities.
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Sound judgment and the ability to make decisions under pressure.
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Experience managing staffing, scheduling, and workforce performance.
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Knowledge of physical security systems, access control, CCTV, and incident management.
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Strong written and verbal communication skills.
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A commitment to operational excellence, accountability, and continuous improvement.
Minimum Qualifications:-
High School Diploma or GED required
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Valid driver's license and an acceptable driving record, if driving is required to perform the essential functions of the position.
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Must successfully complete a background investigation, consistent with applicable federal, state, and local laws and company policy.
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Ability to perform the essential functions of the position with or without reasonable accommodation.
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Must be able to work a flexible schedule, including evenings, nights, weekends, holidays, and on-call support, as operational needs require.
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Minimum of five (5) years of progressive security experience.
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Minimum of five (5) years of leadership experience managing security personnel within a large-scale operation (1,100+ HPW preferred).
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Experience supervising contract security services in corporate, healthcare, hospitality, and venue security, or other high-volume environments.
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Working knowledge of Microsoft Office and security reporting systems.
Physical and Mental Demands:-
Frequent sitting, standing, walking, and talking.
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Ability to stand or walk for up to 10 hours.
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Occasionally lift, push, or pull up to 45 pounds.
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Close, distance, color, peripheral vision, depth perception, and focus adjustment.
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