Understand Customers’ Requirements and Create Solutions Inside OptimumHQ’s Platform
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Consult with, analyze, and support technology and business clients.
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Assist clients in data modeling and structuring datasets to meet their needs.
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Define, manage, and integrate product plans and ensure deliverables are met with each client.
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Work with other departments to coordinate design, delivery, and implementation.
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Utilize OptimumHQ platform to enhance the client’s existing process.
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Serve as the liaison between client and OptimumHQ staff, helping define system integration requirements.
Expand OptimumHQ’s Revenue Through Cross-Selling and Upselling With Existing Clients
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Increase renewal rates and reduce client loss.
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Influence future value through increased product adoption, customer satisfaction, and overall customer relationships.
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Drive new business growth through greater advocacy.
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Keep note of future developments and releases of OptimumHQ.
Manage and Support Development of the OptimumHQ Platform
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Work with leadership and developers to prioritize development, testing, and releases of OptimumHQ features.
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Ensure developments are fully tested.
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Maintain OptimumHQ’s processes such as change management, security, backup, and compliance, with supporting documentation.
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Maintain data integrity, security, and confidentiality standards.
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Champion company-wide culture of Customer Success.
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Business analysis experience, including use of structured business process analysis and/or improvement methodologies.
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Proven track record of driving business systems, process analysis, work streams, from design to implementation.
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Experience in user requirements definition and management for technology projects, including structured communication of requirements to developers and integrators.
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Understanding of workflow modelling tools or ability to quickly learn new tools and techniques.
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Efficient use of all Microsoft platforms, especially Excel. Must be able to create PivotTables.
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Ability to quickly identify and manage issues, finding the best path for resolution; keen to share knowledge and understanding to maximize company effectiveness.
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Strong customer service skills and passion for customer success and growth.
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Understanding of value drivers in recurring revenue business models.
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Provide clear and concise documentation to support the technical integration/interfacing infrastructure.
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An understanding and/or experience of different programming technologies.
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General knowledge of database design, data structures, and programming, including HTML, SQL, and JavaScript.
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Analytical and process-oriented mindset.
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Desire for continuous learning and improvement.
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Excellent communication and presentation skills.
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Resolves issues effectively: seeing real problems, being comfortable with conflict, calling out the problems, and solving the issues in a practical and timely manner.
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Self-motivated, capable of working with limited supervision.
Required Education: Bachelor’s degree or equivalent experience/training.
Job Type: Full-time, salary
Benefits: Full medical benefits, vacation/sick leave and paid holidays
Job Location: Gilbert, AZ
Required Language: English
To Apply: Email your resume and cover letter to [email protected]
