POSITION: Medical Assistant I, On-Call, SBHC
DEPARTMENT: School-Based Health Centers
REPORTS TO: Clinical: Lead Clinician
Administrative: Sr. Program Manager Clinical Operations
LOCATION: Native American Health Center, Inc. (NAHC)
School Based Health Center Sites
WORK HOURS: On Call, Up to 30 hours per week, 75% FTE
STATUS: Union, Non-Exempt
POSITION SUMMARY
The SBHC Department partners with three school districts to provide comprehensive health services at six SBHCs. The SBHCs reduce health inequities by focusing on prevention and youth empowerment. The Medical Assistant I (MAI) is a key member of the medical care team who proactively collaborates with providers to provide high quality primary care to a panel of patients. The MAI assists in managing patient flow and performs care coordination for patients in their pod, under the guidance of a registered nurse. The MAI will also perform administrative duties and represent the medical department at meetings.
As this is an On Call position, this role will be traveling site to site as coverage is needed.
The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).
DUTIES & RESPONSIBILITIES
Pod Primary MA Responsibilities
1. Greet patients and initiates medical visit in a welcoming and supportive fashion appropriate to patients need and development.
2. Review patient chart and prepare vaccine report for daily morning huddles.
3. Work in conjunction with others in pod to ensure patients are roomed and discharged in an efficient manner.
4. Appropriately prepare exam room for patient visits.
5. Conduct an initial interview; record results into the patients’ electronic health record (EHR) in an accurate and timely manner.
a) Obtain consistent and accurate vitals; pulse, temperature, blood pressure, weight, and height of patients. Record results into the patients’ electronic health record.
b) Perform developmentally appropriate blood tests, EKG's, visual acuity, urine and hearing tests
c) Collect member specimens for testing.
d) Update patient information as needed.
6. Provide patient care by following approved standing-orders based on the patient history and presenting symptoms.
7. Administer any ordered injections and or medications to pediatric and adult patients; Document all results, interventions, treatments and medications fully and appropriately into patient’s chart.
8. Update new and existing patient immunization records in all appropriate databases before visit completion.
9. Assist providers with procedures, using appropriate clean/sterile techniques as directed.
10. Demonstrate responsibility for proper and accurate functioning of all medical equipment. Proactively alerts supervisor if repair, service, replacement is needed
11. Assist in providing health education, as appropriate and as directed.
Pod Care and Case Coordination Responsibilities
1. In preparation for scheduled patients, anticipate and procure relevant documents and data for the provider (i.e., consultation reports from specialists.)
2. Review providers’ schedule throughout the day and work proactively to keep care team on track.
3. Assist provider with follow–up, as directed (i.e., outreach to patients, call labs for results, etc.)
4. Support with panel management and group visits as needed.
5. Assist in coordination of subspecialty referrals, in collaboration with the Referral Coordinator.
6. Support with patient outreach, follow-up and appointment scheduling when needed and as requested.
7. Support program staff in managing forms, for pod providers’ signature/attention.
General Duties and Responsibilities
1. Close lab and assess for supply needs according to departmental protocol daily.
2. Provide MA coverage across SBHC sites when needed and as requested.
3. Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
4. Patient Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe patient practices.
5. Employee Safety: Safely perform all duties; follow required protective protocols to ensure personal safety as well the safety of others.
6 Support with transportation of clinical inventory supplies when needed and as assigned.
7. Other duties as assigned by supervisor.
Administrative Duties and Responsibilities
1. Take responsibility for executing lead MA duties at designated sites: VFC tracking and documentation, supply management, equipment QA, patient education documents, lab organization and cleanliness.
2. Represent the School Based Health Center department and/or Medical Assistants at internal and external meetings, as requested.
3. Train and coach incoming and incumbent Medical Assistants on various topics and flows that improve clinical care.
4. Fulfill the role of Vaccine Coordinator for the assigned sites which involves but is not limited to maintaining inventories, ordering, vaccine transportation and tracking vaccine usage. All Vaccines for Children requirements/trainings are a part of this role.
5. Maintaining inventories of site medications and supplies. Submit orders for necessary items to appropriate individuals.
6. Review and provide input into protocols, policies and procedures, as requested.
7. Ensure medical equipment is calibrated and functioning properly at all times and according to periodicity schedule.
8. Proactively contact vendors to ensure equipment is properly functioning and maintained.
MINIMUM QUALIFICATIONS
1. Must have high school diploma or its equivalent and certificate of completion from an accredited Medical Assistant training program.
2. Fluency in both English and Spanish, both written and verbal is required, per operational need.
3. Previous experience working as a Medical Assistant is strongly desired.
4. Computer literate; familiarity with Microsoft Word and Excel.
5. Excellent customer service skills with patients, supervisors, colleagues and the community.
6. Ability to multi-task and must be self-motivated. Work extremely well under pressure, meet multiple and often competing deadlines.
7. Demonstrate cooperative behavior with supervisors, colleagues, clients and the community.
8. Must have up to date and documented Immunizations; Proof of HBV, MMR, VZV (or disease), current TB skin test status or chest x-ray.
9. Ability to bend, lift, carry up to 25lbs. with relative ease.
10. Must have transportation ability to transport necessary equipment and supplies etc to and from SBHC clinics.
DESIRED QUALIFICATIONS
1. Experience working in a community health setting is preferable
2. Experience working with an EHR (i.e., EPIC), is preferred.
3. Medical interpretation Certificate.
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.
Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment.
Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.
EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
