Empath Psychiatry is a growing outpatient psychiatric practice specializing in evidence-based, compassionate mental health care. We focus on treatment-resistant conditions such as depression, anxiety, OCD, and related conditions, including medication management, psychotherapy, Transcranial Magnetic Stimulation (TMS), and Spravato® therapy.
Our mission is simple: provide exceptional patient care while treating every person with dignity, kindness, and respect.
Our motto: we get you better, because we get you, better.
We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced medical office, and wants to be part of a team that's changing lives.
What You'll Do
As the Patient Care Coordinator, you'll be the first person patients interact with—both on the phone and in person. Your warmth, professionalism, and organization will help create an exceptional patient experience from the very first contact.
Responsibilities include:
- Greeting patients warmly and creating a welcoming office environment
- Answering incoming phone calls and responding to patient messages
- Scheduling appointments for psychiatry, psychotherapy, TMS, Spravato, and other services
- Verifying insurance eligibility and obtaining authorizations when appropriate
- Registering new patients and maintaining accurate demographic information
- Collecting copays and processing payments
- Managing provider schedules and coordinating patient flow
- Scanning and organizing medical records
- Communicating with referring providers and pharmacies
- Assisting with general administrative tasks to keep the office running smoothly
We're Looking For Someone Who Is:
- Warm, friendly, and genuinely compassionate
- Professional and dependable
- Highly organized with excellent attention to detail
- Comfortable using computers and learning new software
- Able to multitask without becoming overwhelmed
- An excellent communicator, both in person and over the phone
- A team player who enjoys helping coworkers
- Calm under pressure and able to solve problems independently
Experience in a medical office is preferred, but we are willing to train the right person with exceptional customer service skills and a positive attitude.
Qualifications
Preferred:
- High school diploma or equivalent
- Experience in a medical office or healthcare setting
- Experience with electronic health records (EHR)
- Familiarity with insurance verification and prior authorizations
- Strong computer skills
- Excellent written and verbal communication
Physical Requirements
- Primarily seated office work
- Ability to occasionally lift and carry packages weighing up to approximately 25 pounds (such as office supplies or medication deliveries)
- Frequent computer use, phone communication, and interaction with patients
Why You'll Love Working Here
- Supportive, close-knit team
- Modern outpatient psychiatry practice
- Opportunity to make a meaningful difference in patients' lives
- Professional, respectful work environment
- Opportunities for growth as our practice continues to expand
If you're someone who loves helping people, enjoys staying organized, and wants your work to truly matter, we'd love to hear from you.
Apply today and tell us why you'd be a great fit for Empath Psychiatry.
Pay: $16.00 - $20.00 per hour
Benefits:
- Free parking
- On-the-job training
- Paid orientation
Application Question(s):
- Have you worked in a healthcare setting before?
- Do you have any healthcare certifications (e.g., BLS, medical coding, HIPAA training, etc)?
Work Location: In person
