Mental Health Front Office Receptionist
(*** This is a PART TIME or FULL TIME position subject to negotiation. Job requires IN OFFICE attendance. The job IS NOT REMOTE. Only NEARBY WASHINGTON STATE applicants should apply. While the job has 401K and possible profit sharing it after the second year it does NOT INCLUDE HEALTH CARE benefits currently. This position provides some benefits as listed.***)
About Binnacle Psychiatry and ESKETAMINE:
We are looking for a part-time to full time front office receptionist for a six to seven provider outpatient psychiatry and therapy office. Prior work experience in a medical office or a mental health care setting is a plus, but not required. As a receptionist you will be responsible for providing excellent customer service to our patients and assisting with administrative tasks. Your main responsibilities will include but are not limited to greeting patients, answering phone calls, scheduling appointments, and maintaining patient records.
The ideal candidate should have exceptional communication and organizational skills, as well as the ability to handle sensitive and confidential information.
This is a great opportunity for someone looking to work in a supportive and compassionate environment.
We are a close-knit group of mental health doctors and therapists. We operate our family-owned business upon the basis of mutual respect and look after each other. We are looking for someone who can collaborate well with other staff and help run our front office in a calm, effective, and efficient manner.
Your Key Personal Traits should include:
- A stable, down-to-earth pleasant demeanor, even under possible stressful conditions.
- The ability to work well with us as a team player.
- A passion for providing great customer service.
- A solid ability to multitask, problem solve and think on your feet.
- An understanding of phone etiquette, and willingness to make outbound and take inbound calls.
- The ability to keep track of, properly file, name and manage an assortment of patient registration and front office medical paperwork.
- Thick skinned enough to roll with the punches in the sometimes rough and tumble world of mental health care.
- Good organizational and time management skills.
- The ability to handled insurance company pre-authorizations.
- The ability to handle pharmacy medication requests.
- Attention to detail in working with our various computer systems.
Your Primary Job Responsibilities include:
- Delivering excellent customer service to patients, patient families and our support vendors.
- Answering phones, responding to patient inquiries, returning patient calls, triaging patient questions.
- Complying with various patient HIPAA requirements (we will train).
- Screening new patients to determine if they are appropriate for this practice (we will train).
- Scheduling patient appointments and backfilling appointments using our electronic medical record system.
- Ensuring that new patients fill out the appropriate paperwork.
- Taking cash, check or credit card payments and recording them in the computer.
- Entering patient demographics into our electronic medical record system.
- Scanning and entering insurance cards and IDs into our electronic medical record.
- Responding and dispositioning patient emails and faxes to provider, staff, insurance organizations or billing.
- Measuring patient vital signs with our automated equipment (we will train).
- Performing simple medical treatments (assuming a willingness) after appropriate training and certification.
- Coordinating per-authorizations for clinical services (we will train).
- Responding and submitting pharmacy requests for patients based upon provider directions.
- Scanning, faxing, and uploading/downloading documents into and out of our electronic medical record system.
- Dealing with all the other assorted and varied tasks associated with running a mental health clinic front office.
- Working as part of a team.
Your Desired Personal Attributes:
- Strong organizational and follow-through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Dependable, punctual, and professional
- Calm demeanor, good head/heart balance
Your Desired Qualifications:
- Minimum of 1-year experience in a medical, dental or ophthalmic office preferred
- Mental Health experience desired but not required.
- Solid computer skills with MS Word, Excel, Outlook, Google Drive, Adobe Reader, Scanning Software, Medical Record Systems and willingness to learn others
- A background in psychology or social sciences is encouraged but not required
- The ability to work in a fast-paced environment and think quickly and independently is recommended.
Your Benefits:
- Paid vacation for the 6 major holidays (New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas) when they fall on a day you normally would work
- Annual 1 week sick (if parttime and 1 week vacation leave (if fulltime)
- No health care coverage currently
- Bonus profit sharing
- 401K company contributed funds after second year
- 90-day probationary period before annual vacation and sick leave accrual starts
Your Location and Hours:
- Located in Kirkland, regular hours (or as negotiated).
- You must be able to come into the office on a regular basis even though some aspects of job can be done remotely.
To apply, please send your resume.
Job Types: Full-time, Part-time
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Medical Specialty:
Education:
Experience:
- Medical office: 1 year (Preferred)
Ability to Commute:
- Kirkland, WA 98033 (Preferred)
Work Location: In person
