Job Title: Inside Sales Representative
Location: Kansas City, KS/MO
Position Type: Direct Hire | Full-Time
Position Summary
We are a leading pipeline services company seeking a motivated and detail-oriented Inside Sales Representative to support and drive our commercial sales process from initial inquiry through contract execution. This role plays a critical part in ensuring timely, accurate, and customer-focused sales support while partnering closely with Sales, Operations, and Leadership teams.
The ideal candidate thrives in a project-based, fast-paced environment and brings a strong blend of sales support experience, technical aptitude, and relationship-building skills. This position is well-suited for someone who enjoys problem-solving, creating tailored solutions for customers, and contributing directly to business growth.
Key Responsibilities
Sales Support & Quoting
- Prepare, review, and issue detailed proposals, estimates, and quotations for pipeline and related services.
- Collaborate with Sales, Operations, and Technical teams to gather scope, pricing, and commercial inputs.
- Maintain and continuously improve quote templates, pricing models, and sales documentation.
- Ensure accuracy, consistency, and compliance in all sales-related materials.
Customer Engagement & Lead Management
- Serve as a primary point of contact for customers throughout the sales lifecycle.
- Respond promptly to inbound inquiries and proactively follow up on leads and open opportunities.
- Communicate with new and existing customers via phone and email to identify needs, clarify scope, and promote services.
- Build and maintain strong customer relationships to encourage repeat business and long-term partnerships.
Pipeline & CRM Management
- Maintain accurate and up-to-date records in the internal Sales Pipeline, including customers, opportunities, quotes, and awarded work.
- Track opportunity status, follow-up activities, and close timelines.
- Provide daily or weekly reporting on pipeline activity, quoting volume, and sales metrics to management.
Cross-Functional Collaboration
- Act as a liaison between customers, Sales Managers, Operations, and other internal departments to ensure alignment and customer satisfaction.
- Support the Head of Sales with coordination of marketing initiatives, trade shows, and client events.
- Assist with contract handoffs to Operations to ensure a smooth transition from sale to execution.
Continuous Improvement & Special Projects
- Identify opportunities to improve sales processes, tools, and efficiencies.
- Support or lead special projects related to sales operations, reporting, or process optimization as assigned.
Qualifications & Requirements
- 3–5+ years of inside sales or sales support experience, preferably in a project-based, industrial, construction, or services environment
- Bachelor’s degree preferred; equivalent work experience will be considered
- Strong proficiency in Microsoft Word, Excel, Adobe, and CRM or sales pipeline systems
- Exceptional organizational skills with strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proven ability to work independently while also collaborating effectively within a team
- Strong problem-solving skills and adaptability in changing business conditions
- Professional demeanor with a positive, customer-focused attitude
What Success Looks Like in This Role
- Accurate, timely quotes and proposals that support winning work
- Strong customer satisfaction and responsive communication
- A well-maintained, transparent sales pipeline
- Effective collaboration across departments
- Consistent contribution to revenue growth and sales process improvement
