Job Title: Ticket Coordinator
Job Overview:
We are seeking an organized and detail-oriented Ticket Coordinator to manage high-volume ticket workflows and support field operations. The role focuses on timely ticket processing, assignment coordination, and compliance tracking to ensure smooth operational delivery.
Key Responsibilities:
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Process and manage incoming service/work tickets.
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Coordinate field assignments with technicians and supervisors.
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Review, assign, and track 811 locate tickets.
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Maintain accurate ticket records and status updates.
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Communicate with internal teams to ensure timely closures.
Qualifications:
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Experience working with high-volume ticket management systems.
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Strong coordination and organizational skills.
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Good communication and multitasking abilities.
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Proficiency in MS Office or similar tools preferred.
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Prior experience in 811 ticket processing, telecom, or utility coordination is plus.
We are an equal opportunity employer and welcome applications from all qualified individuals.
