Magnora Inc is hiring a full-time Customer Service Representative to help our customers discover Verizon's best-in-class mobile solutions. Representing one of the nation's premier 5G networks, the Customer Service Representative serves as a partner who explains wireless setups, cuts through confusing plan options, and delivers seamless service that keeps them connected.
As a Customer Service Representative, you'll serve as the service professional who helps our customers access Verizon's mobile solutions with genuine care and product expertise. The Customer Service Representative role covers smartphones, rate plans, and data services, guiding them to the Verizon option that fits their needs with directness and attentive service.
Responsibilities of the Customer Service Representative
- Engage with customers in person to understand their mobile usage patterns and introduce Verizon’s range of smartphones and data plans that fit their needs.
- Support decision-making in person by offering clear, friendly explanations of Verizon’s rate plans and benefits to foster confidence and loyalty.
- Showcase Verizon’s latest mobile solutions in person, emphasizing the convenience and value of data plans designed to keep them connected at all times.
- Assist customers in selecting the right smartphone and data package, highlighting how Verizon’s network reliability enhances their daily connectivity.
- Address questions about device features, plan options, or data usage in approachable, non-technical language to build trust and credibility.
- Encourage upgrades or new service additions by illustrating how Verizon’s mobile solutions can improve their communication experience.
Qualifications of the Customer Service Representative
- A high school diploma or equivalent is preferred.
- Experience in customer service or sales is a plus, but not required.
- Customer-first mindset with a passion for helping people find practical solutions.
- Highly reliable, detail-oriented, and self-motivated to achieve individual goals.
- Adaptability and learning agility to absorb product updates, promotions, and processes.
Pay: $48,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
