Summary:
The QTI Group is partnering with our Middleton-based client to hire a Technical Support Coordinator. In this role, you'll coordinate service requests, communicate with field technicians and customers, and ensure technical support issues are resolved efficiently and on schedule.
This is a full-time, temporary position with an immediate start, expected to continue through September 30, 2026. The schedule is Monday through Friday, 3:30am–12:00pm, and the pay rate is $22/hour.
The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment while providing excellent customer service. Apply online today to be considered!
Responsibilities:
- Receive inbound calls from the service queue regarding service request status or technical direction.
- Place outbound calls to field technicians or service partners to gather updates and provide direction on urgent or ongoing service requests.
- Coordinate technician schedules to maximize efficiency while onsite.
- Document service request progress and communicate updates to field technicians and service partners.
- Verify all onsite arrangements, customer-provided equipment, and shipped materials are in place before scheduling technicians.
- Enter and maintain accurate updates in internal and customer databases.
- Close completed service requests in accordance with company and customer procedures.
- Follow up with dispatched technicians when arrival or completion times exceed expected service levels.
- Perform other duties as assigned.
Qualifications:
- High school diploma or GED required.
- At least one year of higher education in Information Technology with LAN/WAN infrastructure or equivalent industry experience.
- Two or more years of related experience preferred.
- Previous experience scheduling or coordinating field service technicians while communicating with customers.
- Ability to work effectively in a collaborative, customer-focused environment.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Professional, dependable, and confident demeanor.
- Ability to lift up to 25 pounds.
- Must be willing to complete a background check and drug screen upon acceptance of an offer.
#MMAS
