The behavioral health field is experiencing a powerful moment of growth and recognition. Today, more than ever, individuals, organizations, and communities understand the importance of supporting mental well-being, resilience, and work/life balance. As demand for these services continues to rise, Ulliance is expanding rapidly and seeking exceptional professionals to join our dedicated, highly engaged team. If you are passionate about helping others, delivering outstanding service, and making a meaningful impact, we invite you to explore this opportunity with us.
Why Join Ulliance?
At Ulliance, you’ll be part of a mission-driven organization committed to helping people navigate life’s challenges and thrive at work and beyond. Our team values collaboration, compassion, innovation, and service excellence. As we continue to grow, we offer professionals the opportunity to contribute to meaningful work, build strong client relationships, and make a lasting difference in the lives of individuals, families, and organizations.
About the Opportunity
The Account Coordinator plays an important role in supporting client organizations through proactive service coordination, on-site engagement, employee and supervisor orientations, and promotional initiatives. In partnership with Account Managers, this role helps develop and implement client-specific strategies that increase awareness, utilization, and satisfaction with Ulliance services.
What You’ll Do
- Support account promotional plans by generating ideas, recommending strategies, developing flyers and other materials, assisting with implementation, and helping measure results.
- Provide client-facing support through orientations, health fairs, webinars, and other on-site or virtual engagement opportunities.
- Create, update, and deliver client orientation and webinar presentations as assigned.
- Assist with the development and use of assessment tools, including service evaluations, to enhance customer service and program effectiveness.
- Maintain accurate client history, documentation, and files electronically and in hard copy as needed.
- Support quarterly, semi-annual, and annual service utilization reviews.
- Communicate with client company site contacts to review service utilization reports and identify opportunities for continued engagement.
- Participate in internal brainstorming sessions and discussions focused on improving utilization, client satisfaction, and customer service ratings.
- Write articles and content for client newsletters and communications.
- Participate in program webinars and client-facing presentations as assigned.
- Maintain and update the Critical Incident Stress Management log as assigned.
What We’re Looking For
- Master’s degree in social work, psychology, or a closely related behavioral science discipline.
- At least two years of equivalent experience in a behavioral or mental health-related role.
- Ability to travel locally based on client needs.
- Valid motor vehicle operator’s license.
- State of Michigan licensure and/or CEAP, PHR, or SPHR certification preferred.
- Previous experience in EAP account management, business, or human resources is desirable.
- Strong oral and written communication skills.
- Ability to respond effectively to difficult, urgent or time-sensitive situations requiring sound judgment and immediate decision-making.
- Experience preferred with providing training, workshops, seminars, or presentations.
- Proficiency with Microsoft Office products or equivalent tools.
Applicants must be legally authorized to work in the United States. If selected for employment, candidates will be required to provide acceptable documentation verifying identity and work authorization in accordance with federal law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Troy, MI 48084 (Preferred)
Ability to Relocate:
- Troy, MI 48084: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Troy, MI 48084
