Position Summary:
The AV Sales Specialist is responsible for selling audio-visual and smart home solutions to residential and commercial clients. This includes entertainment systems, whole-home audio, home theaters, smart lighting, networking, surveillance, and automation products. The specialist will educate clients on the latest technologies, conduct in-home consultations, design custom solutions, and coordinate with installers to ensure exceptional customer experience. The ideal candidate is a high-energy sales professional with a passion for technology, strong interpersonal skills, and the ability to build trust and close sales in a consultative environment.
Key Responsibilities:
New Client Acquisition & Development
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Develop new clients through prospecting custom builders, architects, property managers, real estate agents, existing client base, etc.
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Maintain CRM documentation for all new client prospecting and follow-up, including meeting or exceeding minimum prospecting KPIs.
Sales & Client Consultation
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Conduct in-home and on-site consultations to assess customer needs and preferences
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Educate clients on available AV, smart home, and networking solutions
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Design and propose customized AV systems, including equipment, layout, and pricing
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Create and present professional proposals with clear scopes of work
Lead Management
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Follow up on leads generated through marketing, showroom visits, and referrals
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Maintain CRM documentation for sales activity, customer interactions, and follow-up schedules
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Collaborate with marketing and operations teams to ensure alignment on promotions and offerings
Project Coordination
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Work with the Smart Home or AV installation team to ensure accurate job scope and installation timelines
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Conduct project walkthroughs with installers and clients when needed
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Ensure change orders and upgrades are documented and communicated
Customer Experience & Relationship Building
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Serve as the primary point of contact throughout the sales and pre-install process
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Ensure a seamless transition from sale to install, addressing any concerns or scope clarifications
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Maintain long-term client relationships to support referrals and repeat business
Industry Expertise
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Stay current with new AV and automation technologies and trends
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Attend training sessions and vendor demos to stay knowledgeable on products and solutions
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Assist in updating sales tools, showroom setups, and demo systems
