Job Overview
Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.
Primary Responsibilities
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Live by a servant leadership philosophy to always serve others first.
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Understand, and comply with:
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All Company policies, procedures, and operating standards.
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All federal/state/local laws and ordinances.
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Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
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Provide every Customer with an awesome first, next and last great experience.
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Always have a “do whatever it takes” personality.
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Smile and welcome all Customers you encounter.
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Hold doors open for Customers.
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Pull out chairs for female Customers.
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Engage Customers in conversation throughout their experience (when appropriate).
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Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
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Utilize genuine salesmanship techniques during Customer interactions.
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Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item.
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Place accurate orders using the POS.
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Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.
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Manage a section of tables during each shift as though it were your own business.
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Maintain a clean and organized section, service station, and dining room.
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Adhere to a responsible beverage service requirements.
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Adhere to cash handling policies.
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Perform secondary responsibilities.
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Assist Busser by clearing and/or wiping tables.
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If you are not serving someone, serve someone who is.
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Assist Bartenders by stocking glassware, ice, garnishes, etc.
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Complete assigned opening, ongoing, and closing sidework.
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Maintain a safe, sanitary, and secure environment at all times.
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Notify a Manager of all Customer complaints.
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Remain calm at all times.
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Perform any other tasks or duties as assigned by a Manager.
Required Skills
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High school degree or GED preferred.
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Eighteen years of age or older.
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Good reading, writing, mathematical and communication skills.
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Able to interact professionally with other Customers and Team Members.
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Able to handle multiple tasks in a fast-paced environment.
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Good judgment and decision making abilities.
Physical Requirements
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Must be able to spend 100% of working time standing, walking, and reaching.
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Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
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Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
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Climbing and ascending or descending ladders, stairs, and ramps.
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Must be able to carry loads greater than 50 pounds frequently.
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Must be able to communicate clearly with our Customer in the primary language of the restaurant.
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Hearing sounds at normal speaking levels with or without correction.
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Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
