The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Housing Programs.
PRINCIPAL DUTIES & RESPONSIBILITIES
Develops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.
Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.
Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.
Works closely with Landlords to promote supportive housing
Maintains appropriate client data and documentation in accordance with YWCA policies and procedures.
In consultation with Housing Manager handles medical and psychiatric emergencies.
Participates and presents case management updates relative to client progress/status at scheduled case review meetings.
Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.
In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.
Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.
SECONDARY DUTIES & RESPONSIBILITIES
Facilitates the intake of new residents into program.
Answers the business line.
Works with and provides on-the-job training to volunteers and student placements as assigned.
ADDITIONAL DUTIES & RESPONSIBILITIES
Communicates any facility/security problems to the Housing Manager.
Assists Housing Manager with collection of statistical/programmatic information.
Meets regularly with Housing Manager
Attends mandatory staff meetings, in-services and trainings
Other duties as assigned by the Housing Manager.
CLERICAL/GENERAL ADMINISTRATIVE
Responds to routine emails, phone calls, etc.
Makes copies, prints documents, etc.
Support to Management, Supervisors and Staff
Interacts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
Bachelor’s degree in Human Services related field or the equivalent combination of education and experience.
Experience in human services, women’s advocacy, trauma informed care and crisis intervention.
Licenses/Credentials/Certifications
Skills/Specialized Knowledge/Abilities
Political and social sensitivity
Competence in case management planning and assessment and systems advocacy
Ability to multi-task and work independently
Excellent written and verbal communication skills
Understanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.
Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.
Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.
Ability to reflect the YWCA mission to empower women and eliminate racism in work performance
Knowledge of HUD housing programs a plus.
Working Hours/Environment
Personal computer, copier, fax/scanner, phone, and other typical office equipment
As required with respect to job responsibilities and business needs.
Physical & Mental Demands
The physical and mental demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to sit at a desk/workstation for long periods of time
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Light lifting and carrying of supplies, files, etc.
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move around the office environment
Ability to analyze sourcing data, benefits and other reports and make recommendations
Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.
