Description:
Position Data:
Grade: 2 Status: Non-Exempt
Reports to: Intensive Services Coordinator
Basic Function or Position Summary:
Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed. Salary $15.76/hourly
Security Clearance: Level 1 V,A,C,R
Requirements:
Position Responsibilities and Specific Duties:
- Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
- Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.
- Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.
- Maintain on-call availability by work issued cell phone during scheduled shifts.
- Data reporting and analysis as a function of service quality improvement.
- Maintain confidentiality and adhere to the code of ethics.
- Promote the Agency mission.
- Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
- Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
- Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
- Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.
- Promote positive internal and external relationships.
- Other duties as assigned by supervisor.
Key Working Relationships:
A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, Other COI staff
B. External: All emergency service providers such as police departments, Hospital emergency departments, Hotline services, Other mental health providers, Community resources, Human service professionals.
Supervisory Scope: This job has no supervisory responsibilities.
Organizational Responsibilities:
- Adhere to all policies, procedures, and protocols.
- Gathers appropriate documentation and tracks outcomes.
- Maintain customer files inputted into CAPTAIN as assigned.
- Complete required progress reports on time.
- Participates in organizational committee structures as appropriate.
- Participates in organizational and divisional management systems.
Knowledge, Skills Required:
- Personal familiarity with the Mental Health Service Network (Required)
- Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.
- High School Diploma or GED; College degree in Human services field preferred.
- Has knowledge and skills necessary to modify interventions and care according to the customer’s age.
- Possess a working knowledge of community services and agencies
- Excellent oral; written communications skills
- Ability to work as part of a team required.
- Must be able to demonstrate initiative, resourcefulness and use sound judgment.
- Bilingual (Spanish) preferred.
Special Requirements, if any:
- Must be able to always provide consistent even tempered customer service
- Must be able to work evenings, nights, weekends and holidays.
- Valid Driver’s License and reliable transportation
- Ability to lift up to 50 pounds with or without reasonable accommodation.
- Completes all OMH requirements.
- Must have internet access at home in order to utilize programs essential to the position
- Works compassionately with a diverse population
- Experience navigating community programs
