Skyline Harley-Davidson Customer Retention & Relationship Manager
Winchester, VA
$2,000 Monthly Draw + Commission + Bonus Opportunities
At Skyline Harley-Davidson, we believe the sale is just the beginning of the relationship.
Most dealerships focus on getting customers through the door. We're looking for someone whose primary responsibility is ensuring our customers never want to leave.
We're creating a new position dedicated to strengthening relationships with our existing customers, increasing customer retention, and helping riders get the most out of their Harley-Davidson ownership experience.
If you're the type of person who enjoys building relationships, staying organized, making phone calls, following up, and helping customers find reasons to ride, this could be the perfect opportunity.
What You'll Do
You'll spend your day connecting with customers and creating opportunities by:
- Contacting customers who purchased motorcycles from us in previous years
- Re-engaging customers who haven't serviced with us recently
- Following up with customers whose warranties or service plans are nearing expiration
- Identifying customers with positive equity who may benefit from upgrading
- Reconnecting with customers who have stopped riding or become inactive
- Inviting customers to dealership events, rides, classes, and HOG activities
- Building relationships through phone calls, text messages, email, and in-person interactions
- Helping customers schedule service appointments
- Coordinating trade evaluations and upgrade opportunities
- Maintaining detailed CRM notes and follow-up schedules
- Working closely with Sales, Service, Parts, and MotorClothes departments
What Success Looks Like
You'll help us:
- Increase customer retention
- Increase service retention
- Generate repeat motorcycle sales
- Increase event attendance
- Improve customer satisfaction
- Strengthen long-term customer relationships
- Grow customer lifetime value
Who We're Looking For
This is not a high-pressure sales position.
We're looking for someone who:
- Enjoys talking with people
- Builds trust naturally
- Is highly organized
- Follows through on commitments
- Is comfortable making outbound calls
- Can manage multiple follow-up tasks simultaneously
- Believes relationships matter more than transactions
- Is coachable and willing to learn
- Has strong computer skills
- Has experience using CRM systems (preferred)
Motorcycle experience is helpful but not required. We can teach motorcycles. We can't teach caring about people.
Compensation
- $2,000 monthly draw
- Commission on generated sales opportunities
- Performance bonuses
- Paid training
- Employee discounts
- Health insurance contribution
- Paid vacation
- Career advancement opportunities
Why Skyline Harley-Davidson?
We're a growing Harley-Davidson dealership focused on creating customers for life.
At Skyline Harley-Davidson, you'll work alongside a team that believes in:
- Taking care of customers
- Taking care of each other
- Continuous improvement
- Community involvement
- Personal and professional growth
This position has the potential to grow into leadership opportunities as we continue to expand.
If you're looking for a career where you can make a difference, build meaningful relationships, and help riders enjoy the Harley-Davidson lifestyle, we'd love to meet you.
Skyline Harley-Davidson
Winchester, VA
Family-Owned. Rider-Focused. Relationship-Driven.
Pay: $59,301.00 - $81,417.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have a motorcycle license?
- Do you own a motorcycle?
- Do you have any Harley-Davidson dealership experience?
Work Location: In person
