About Us
The Art of Touch Massage is a premium massage studio and art gallery in Midtown Atlanta dedicated to creating an exceptional experience for every client.
We believe great massage is about more than the treatment itself. From the moment a client walks through the door to the moment they leave, we want them to feel welcomed, cared for, and valued.
Our studio also features local artists and original artwork available for purchase, creating a unique environment where art, wellness, and hospitality come together.
We're looking for a friendly, professional, reliable Hospitality Ambassador to join our team and help create that experience every day.
About the Role
The Hospitality Ambassador is a key member of our front-of-house team. You'll welcome clients, manage front desk operations, assist with scheduling and client communications, process payments, support rebooking and sales, and help ensure the studio runs smoothly.
This is a hands-on hospitality position. Cleaning and maintaining the spa during operating hours is an essential part of the job, and everyone on our team is expected to take ownership of keeping the studio clean, organized, polished, and welcoming.
Opening and closing shifts are an essential and non-negotiable requirement of this position. Applicants must be willing and able to work both opening and closing shifts as scheduled.
Key Responsibilities
- Welcome and check in clients with warmth and professionalism
- Deliver a welcoming, five-star guest experience
- Manage front desk operations and assist with daily studio operations
- Assist clients with scheduling, appointment questions, and general inquiries
- Answer inbound calls and place outbound calls to schedule appointments
- Respond to client communications
- Process client payments accurately
- Assist with check-out and rebooking
- Help clients understand our services, packages, and membership options
- Address routine client concerns and escalate issues to management when appropriate
- Coordinate with massage therapists and other team members to ensure smooth daily operations
- Maintain accurate client and appointment information in Boulevard
- Complete required training through The Academy for Boulevard
- Learn and use other software systems and tools used by the Company
- Clean, organize, restock, and maintain the spa throughout operating hours
- Maintain the front desk, guest areas, Therapist Lounge, Snack Area, and other common areas
- Help maintain the overall appearance and aesthetic of the studio
- Keep the gallery and artwork presentation clean, organized, and welcoming
- Be knowledgeable about the local artists and artwork featured in the studio and direct interested clients to appropriate information
- Identify and report facility, maintenance, or operational issues
- Assist with opening and closing procedures
- Follow company policies and procedures
- Support the team with other duties as needed
Ideal Candidate
We're looking for someone who is:
- Friendly, warm, and genuinely enjoys helping people
- Professional, reliable, and dependable
- Comfortable interacting with clients throughout the day
- A strong communicator
- Organized and attentive to detail
- Comfortable handling payments and scheduling accurately
- Calm and professional when dealing with client concerns
- Willing to clean and take ownership of the physical appearance of the studio
- Comfortable working independently and taking initiative
- Comfortable learning new technology and systems
- Flexible enough to adjust to changing business and staffing needs
- Interested in hospitality, wellness, customer service, art, or operations
Technology
You don't need to be an expert in our systems — we'll train you. You should, however, be comfortable learning new technology.
Experience with any of the following is a plus:
- Boulevard or another scheduling/POS system
- Business phone systems
- Google Workspace
- Slack
- Other scheduling, CRM, or customer-service platforms
Schedule & Compensation
- $15.00 per hour
- Part-time, scheduled for up to 30 hours per week
- No guaranteed minimum number of hours
- Hours may be increased or reduced based on business needs, staffing requirements, performance, availability, or other operational considerations
- Schedule may include opening shifts, closing shifts, evenings, and weekends
- Applicants must be willing and able to work both opening and closing shifts
- Work is performed on-site at our Midtown Atlanta location
The company will provide a reception smartphone for use in performing your job duties. You are responsible for providing your own earbuds or headphones suitable for use with the reception smartphone.
90-Day Introductory Period
Your first 90 days will be an introductory period focused on training, performance, reliability, communication, client service, and overall fit with the team.
How to Apply
Apply through Indeed with your resume and a short message telling us why you're interested in working at The Art of Touch and what makes you a great fit for a hospitality-focused role.
We're looking for someone who is ready to become an important part of our team and help create an exceptional experience for every client.
Pay: $15.00 per hour
Benefits:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
