Job Title: Drone Service Technician
Status: Full-time
Reports to: Greg Thomas
Thomas Elevated Ag is an authorized EA Vision agricultural drone dealer serving farmers and commercial applicators in Iowa and Northern Illinois. We specialize in drone sales, service, education, technical support, and application solutions that help customers operate more efficiently and profitably.
As our customer base continues to grow, we are looking for a motivated Drone Technician to join our team. This position is ideal for someone who enjoys troubleshooting equipment, working with technology, solving problems, and helping customers succeed in the field.
Position Summary
The Drone Service Technician is responsible for supporting customers before and after the sale by providing technical assistance, performing repairs, conducting inspections, and assisting with drone operations. This individual will work closely with customers, manufacturers, and the Thomas Elevated Ag team to ensure equipment is operating safely and efficiently.
Key Responsibilities
Technical Support & Repairs
- Diagnose, troubleshoot, and repair EA Vision agricultural drones and related equipment.
- Perform inspections, testing, and maintenance on customer-owned aircraft.
- Document repairs, warranty claims, and service records accurately.
- Assist customers with technical support via phone, text, email, and remote troubleshooting.
- Coordinate with Drone Division Specialist on advanced troubleshooting and warranty issues.
- Maintain repair shop organization and cleanliness.
Inventory & Operations
- Receive, organize, and track drone parts inventory.
- Prepare and ship customer parts orders.
- Assist with inventory counts and stock management.
- Maintain service records and repair documentation.
Flight Operations
- Obtain and maintain FAA Part 107 certification, Iowa aerial applicators
- Conduct test flights following repairs and maintenance.
- Assist with custom application operations as needed.
- Follow company safety procedures and FAA regulations.
- Understand the operations of drone and how they work in the field by going out and spraying/spreading
- May occasionally assist with demonstrations, training events, and field service activities as needed
Qualifications
Preferred Experience
- Experience with drones, RC aircraft, RC vehicles, electronics, mechanical repair, or agricultural equipment.
- Agricultural background or familiarity with farming operations is beneficial but not required.
- Experience troubleshooting electrical, software, or mechanical systems.
Required Skills
- Strong problem-solving and diagnostic abilities.
- Ability to learn technical systems quickly.
- Self-motivated and proactive.
- Takes ownership of assigned work and follows through to completion with minimal supervision.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities.
- Positive attitude and willingness to learn.
Certifications
- FAA Part 107 Certificate or ability to obtain certification within a specified timeframe.
- Valid driver's license and ability to travel occasionally for training, service calls, and demonstrations.
Physical Requirements
- Ability to lift and move equipment weighing up to 75 pounds.
- Ability to work both indoors and outdoors in varying weather conditions.
- Ability to stand, walk, bend, and perform hands-on repair work for extended periods.
What Success Looks Like
A successful Drone Service Technician at Thomas Elevated Ag is dependable, customer-focused, and proactive. They take ownership of problems, continuously expand their technical knowledge, and help our customers keep their equipment operating at peak performance throughout the season.
This position offers the opportunity to work at the forefront of agricultural technology while building valuable skills in aviation, electronics, agriculture, and customer support.
Pay: From $22.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Tools provided
Work Location: In person
