DVHopeline Peak Shift Advocate
This is a remote position for WA state residents. Applicants will need a private, quiet space at home from which to provide confidential advocacy services to program contacts and check-ins with DVHopeline advocates.
New Beginnings strives to build a meaningful, welcoming, and equitable workplace, inclusive of diverse voices, experiences, and perspectives. New Beginnings is an equal opportunity employer. Survivors, Black, Indigenous, people of color, and LGBTQIA+ people strongly encouraged to apply.
The DVHopeline (DVHL) is King County’s 24/7 centralized domestic violence advocacy support line to anyone experiencing domestic or intimate partner violence, as well as concerned friends, family, or community members who are looking for more support. The vision for the DVHopeline is that each contact will advance survivors’ journeys to autonomy, safety, and freedom, and strengthen our communities’ resolve to end gender-based violence.
RESPONSIBILITIES: Provide culturally competent and trauma informed advocacy support, information, and referrals to contacts on King County’s centralized 24-hour advocacy support helpline. DVHopeline calls must be taken from a private and quiet location. Advocates will receive the necessary technology, equipment and training to respond to calls and chats and to enter data into the program database.
REPORTS TO: Program Manager of Advocacy
HOURS: 36 hours per week, remote, 4-day work week; Wednesday-Saturday 10am-7pm. This is a full-time, non-exempt position.
COMPENSATION: $33.11 per hour
BENEFITS: Medical, Dental and Vision Insurance, Generous Paid Time Off, Life Insurance, 403b Retirement Plan
TO APPLY:
- New Beginnings values your lived experience. We welcome people from all cultures and backgrounds, and we strongly encourage applications from survivors of domestic violence, people of color, immigrants, refugees, people with disabilities, members of LGBTQIA+ community, and people from other underrepresented and historically marginalized groups.
- Email resume and cover letter to [email protected] including three professional references.
- Please address in your cover letter your interest in this position and how your experience fits with these criteria and state the anticipated priority days and hours you would be able to support DVHL as a relief advocate.
- Only complete applications will be given full consideration. This position is open until filled.
WORK DUTIES/ROLE:
Advocacy
- Provides advocacy support to contacts through call and chat who have experienced gender-based violence to address their long-term and short-term advocacy needs.
- Staffing the DVHL requires an advocate to navigate conversations around providing gender-based violence education and support contacts who have experienced sexual violence or commercial sexual exploitation.
- Explores additional service needs of contacts and facilitates appropriate referrals to relevant gender-based violence and other organizations.
- Incorporates survivor-centered, trauma informed and culturally responsive best practices into supportive services.
- Provides gender-based violence information and prevention to contacts.
- If bi or multi-lingual, provides support in non-English languages to phone and chat contacts, and coordinates with interpreter services for DVHopeline callers as needed.
- Ensures that services embody anti-oppression principles and promote equity for BIPOC and LGBTQIA2S+ survivors, and survivors from other traditionally marginalized communities.
- Integrity when it comes to data entry and ensuring entries are aligned with DVHL procedures for documentation needs of contacts.
- Maintain extensive knowledge of Western Washington community resources for the benefit of contacts.
- Demonstrate the ability to receive and implement feedback for growth and learning.
- Actively contributes to a positive, remote team environment to ensure the collaboration needed for provisions of high-quality services to contacts, peers, and leadership.
- Actively participates in 1:1 supervision, DVHopeline shift meeting, trainings, and other remote activities as required.
- Attend and document live and self-study trainings to ensure compliance with the Washington Administrative Code (WAC) annual training requirements for domestic violence advocates by program deadline.
- Complete administrative or other tasks as requested by DVHL leadership, exhibiting flexibility and responsiveness to unanticipated needs during assigned shifts.
- Complete Address Confidentiality Program (ACP) applications, Domestic Violence Coordinated Housing Access Point and electronic referrals for contacts.
QUALIFICATIONS:
- A minimum of one year of providing domestic violence advocacy and demonstrated knowledge around housing advocacy, gender-based violence education, legal advocacy, safety planning and parenting support.
- Proven extensive experience navigating community systems and resources in metropolitan Western Washington, especially King and Pierce Counties.
- Willingness to learn about and promote equity and social justice within and outside of New Beginnings.
- Ability to work individually in a self-directed manner and as part of a team and promote teamwork among staff.
- Ability to maintain contact confidentiality.
- Ability to use personal supervision constructively for support and growth.
- Willingness to become proficient with Microsoft Office applications, especially Outlook, and OneNote.
- Physical requirements: prolong periods sittng at a desk and working on a computer.
Extra Benefits:
- Employee Assistance Program
- Professional Development
- Parental Leave
- Caregiver Support System
- Wellbeing Resources
- Adoption Assistance Program
- Flex Spending Account
- Health Savings Account
- Short- and Long-Term Disability
- Life and Accidental Death and Dismemberment Insurance
- Voluntary Critical Insurance and Accident Insurance
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at time.
Pay: From $33.11 per hour
Work Location: Remote
