PRIMARY FUNCTION:
This temporary role as a Learning Technology Associate Systems Analyst works in partnership with the Learning Technologies team to support the Workday LMS transition.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
-
Provide ongoing enterprise level support for the LMS (Workday Learning) to employees and physicians, including, maintenance, usage, analysis and administration
-
Provide end-user technical support (troubleshooting, reporting technical issues, etc.) for Workday Learning, resolving end-user issues in a timely manner.
-
Work with the Learning technologies and Shared Service teams to configure and assign roles and privileges within Workday Learning
-
Manage, prepare, and deliver regular reports & reports as requested from key stakeholders by using existing report templates or creating custom reports
-
Coordinate with department-level administrators across Christiana Care to effectively support managers, instructors and learners
-
Manage & coordinate various processes and documentation related to Workday Learning
-
Support the implementation of new Workday Learning functionalities
- Work with Instructional Designers to support the testing of eLearning Modules to be delivered through Workday Learning
-
Communicate changes and updates to Workday Learning to affected users and key stakeholders
-
Audit and monitor data integrity in Workday Learning
-
Support and/or coordinate LMS-related projects as assigned
-
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
- Other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS:
-
Bachelor’s degree in Educational Technology, Information Technology, Information Systems, Education, Curriculum Development.
-
2-3 years of equivalent experience in the field of business administration, informational technology, education, training & development, or healthcare.
- Over 3 years of enterprise system admin experience with Workday Learning
-
Helpdesk or end-user technical support preferred
-
A combination of education and experience may be substituted
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
- Extensive knowledge of Workday Learning System
-
Ability to analyze routine problems and present available options for resolving in manner that technical and non-technical staff can understand
-
Performs a variety of complicated tasks
-
Ability to communicate with a variety of users and stakeholders at different levels utilizing different methods (written, verbal, visual)
-
Works with minimal supervision
-
Ability to organize and manage time effectively as demonstrated by the ability to manage multiple tasks within a project.
Hourly Pay Range: $35.39 - $56.63
This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
EEO Statement: ChristianaCare Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
