Service Technician
Renewal by Andersen is the division of Andersen windows developed strictly for the replacement market. Renewal utilizes state-of-the-art materials that provide outstanding thermal performance, while maintaining the architectural integrity of the home.
We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our customer service projects, on-site at our customers homes. Working with the Service department in satisfying customer service calls and repairs.
Responsibilities:
- Communicate effectively with the Service Department; gather required information to service the customer.
- Install, service or repair authorized product in customers’ homes with accuracy and workmanship.
- Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
- Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
- Interact and communicate well with customers.
- Exhibit professional appearance and conduct while providing a world-class customer experience.
- Ensure on-time arrival to daily customer appointments.
- Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
- Explain and provide detailed product operational instructions to customers.
- Clean debris in each home after all service and repair visits.
- Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.
Requirements:
- Minimum of 5 years of carpentry.
- Window and Door installation/service experience a plus.
- 3+ years of experience within a customer service/retail environment
- An acceptable driving record.
- Computer literate, as majority of paperwork is done electronically.
- Ability to communicate clearly through writing.
- Ability to follow procedures in any situation.
- Excellent customer service skills and natural desire to make a customer happy
- Flexible, fast-paced and copes well under pressure
- Commitment to personal and professional standards of excellence
- An ability to deescalate situations while meeting with a customer in person.
Job Type: Full-time
Pay: Up to $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have with window and door installation or servicing?
Experience:
- Carpentry: 5 years (Required)
- customer service: 3 years (Required)
Work Location: Multiple locations
