Ensure the preservation of the Shemesh Automation name and reputation while spearheading the establishment and initial phases of a field service team in the US.
Work remotely to develop training manuals, preventative maintenance programs, and other essential materials, laying the groundwork for a successful field service team in the future. Our current commitment is to respond within 24-48 hours of a call. As we expand our operations in the United States and Mexico, additional support will be available in these regions over the coming years.
Key strengths for success include autonomy, entrepreneurship, and mastery of field service operations with a direct impact on customer satisfaction. Attention to detail is essential for ensuring equipment functions flawlessly.
Being on call : Be available around the clock and ready to travel as needed to meet customer demands, prioritizing the loyalty and satisfaction of Shemesh Automation customers.
- Autonomy
- Freelance
- Entrepreneurship
- Mastery of FieldService with a direct impact on customer satisfaction
- Ensuring that equipment works perfectly
- Attention to detail
- Perform installations, unpacking/packing, inspection, preventive maintenance, corrective maintenance and repairs on packaging equipment as required.
- Knowledge of PLC software, for on-site or remote support. Knowledge of Siemens PLCs an advantage.
- As the sole field service representative in the US, your role demands swift reactions and prompt travel to customers whenever necessary, as customer satisfaction stands as Shemesh's utmost priority.
- You'll have the opportunity to travel extensively worldwide to support customer equipment as needed, with a preference for domestic travel within the USA.
- Engage with customers, sales teams, and Shemesh Automation management to address any technical inquiries comprehensively.
- Deliver exceptional customer service, guaranteeing flawless and transparent installations and repairs.
- Offer technical support for the operation, repair, and maintenance of packaging equipment as needed, including on-site visits.
- Provide telephone/remote technical support for equipment at sites in North America and Mexico.
- Proactively take initiatives on behalf of the customer, including implementing preventive maintenance measures.
- Ensure closed-loop feedback by providing comprehensive reports on all actions taken.
- Cultivate customer relationships focused on fostering loyalty and trust.
- Proactively advocate for the features and benefits of the equipment/products.
- Take an active role in other areas of the company where opportunities arise.
- You are on call as required to support equipment in the UK, North America and Mexico.
- Be ready for increased travel as our footprint expands in the US and Mexico over the next few years.
- Attend trade fairs and training courses abroad semi-annually.
- Complete administrative duties related to the role, including but not limited to: expense reports, mileage reports, time cards, parts requests/returns, installation reports, service reports, and any other assigned reporting tasks.
- Permis de conduite valide
- Passeport Valide
Competitive salary
