The Flight Training Advisor is a pivotal force in guiding the students at Rocket Air Flight Academy (formerly Melbourne Flight Training) toward their aviation career or personal aspirations. This position plays a crucial role in establishing and nurturing long-term relationships with our student customers, providing strategic guidance and regular support throughout their flight training journey.
5 Main Roles and Responsibilities
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Prospective Student Pilot Engagement & Relationship Management
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Flight Training Pipeline Development & CRM Support
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Enrollment & Student Pilot Success Coordination
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Aviation Marketing & Recruitment Coordination
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Operational & Administrative Support for Flight Training Programs
Duties and Responsibilities
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Act as initial point of contact and be the welcoming face of Rocket Air Flight Academy to prospective students.
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Build and maintain strong relationships with both new and existing clients to ensure repeat business, customer satisfaction, and continued growth.
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Efficiently manage and follow up on sales leads, maintaining effective communication with prospective students and ensuring timely follow-up on company-provided leads.
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Conduct tours and create educational materials for prospective students, ensuring they understand the programs and services offered.
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Monitor and update sales pipeline stages in the Customer Relationship Management (CRM) to reflect real-time progress.
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Assist in organizing follow-ups, ensuring no leads go unattended.
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Maintain a thorough understanding of all flight training programs and services to effectively promote them to leads.
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Ensure accurate data entry and reporting to support retention and student success efforts.
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Collaborate with the Sales & Marketing Department to align CRM data with campaign efforts and target customer segments.
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Assist in identifying trends in student inquiries and provide insights for marketing strategies.
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Participate in and assist with organizing air shows, seminars, and school exhibitions to promote Rocket Air Flight Academy’s programs.
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Maintain accurate and up-to-date records in company-approved software.
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Ensure all communication and interactions align with the company’s core values and customer service standards.
Qualifications
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High school diploma or equivalent required.
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2+ years of previous experience in client-facing roles (admissions, sales, or related field) required.
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Prior Aviation knowledge or experience required, with the ability to advise prospective students.
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Proficiency in Microsoft Office Suite and CRM software.
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Ability to work collaboratively with students, staff, and visitors in a fast-paced, customer-focused environment.
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Strong interpersonal skills, with the ability to clearly frame value proposition, probe for objections, and eliminate barriers to gain commitment.
Salary includes base + commission (potential $100,000)
Full-time, In-Office Position
Benefits: 401(k) Savings Plan, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
