Description
Sales Support Specialist
About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
Location & Work Arrangement
100% in-office position in Chicago, IL.
Schedule: Monday-Friday 8:00AM-5:00PM
Salary Range
$50,000–$55,000, dependent on location and experience level.
Position Summary
FlexTG is seeking a detail-oriented and customer-focused
Client Support Specialist to support our Client Relationship Management (CRM) team. In this role, you will provide high-level customer service, administrative support, and occasional technical assistance to ensure an exceptional client experience.
This is a great opportunity for someone who is highly organized, enjoys working cross-functionally, and takes pride in delivering best-in-class service to both internal teams and clients.
Key Responsibilities-
Support the Client Relationship Management (CRM) team and clients with high-level customer service, administrative support, and occasional technical support
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Handle customer inquiries and escalations in a timely and professional manner
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Act as a liaison between internal operations teams and client end-users to ensure seamless service delivery
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Follow established SLAs to deliver services to internal and external stakeholders
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Contribute to overall client satisfaction and retention
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Assist with preparing paperwork, pricing requests, and specialized reports
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Prepare Quarterly Executive Partnership Reviews, including data and metrics that provide value to clients
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Provide backup support for the Sales Support team as needed
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Collaborate with Client Relations, Sales, Project Management, and Operations teams to support customer needs
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Travel up to 10% as needed
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Support additional team functions and responsibilities as assigned
Minimum Qualifications-
High School Diploma required
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Minimum of 1 year of customer service experience in a client-facing role
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Strong written and verbal communication skills
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Strong administrative skills with attention to detail
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
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Ability to manage multiple priorities and deadlines
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Experience working both independently and in a team environment
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Must be able to follow company policies and procedures
Preferred Qualifications-
Bachelor’s degree in Business or related field
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Experience supporting all levels of stakeholders, including executive leadership
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Advanced Excel skills (pivot tables, formulas)
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Experience managing multiple projects with competing deadlines
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Strong interpersonal skills and a proactive mindset
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
