Description:
General Job Summary: Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries, tests and maintaining provider’s calendar
Essential Job Functions:
-
Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
-
Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
-
Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
-
Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
-
Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals.
-
Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
-
Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
-
Answer messages, emails, and/or voice mails in a timely manner.
-
Provide guidance to patients/caregivers on completing necessary forms and information.
-
Maintain/update physician(s) schedules and calendar(s).
-
Compliance with HIPAA guidelines.
-
Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.
Requirements:
Education/ Experience:
-
High school diploma or equivalent required.
-
Medical certification required with two to five years’ experience as a Medical Assistant preferred.
-
CPR/AED and First Aid Certification preferred.
Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations.
Performance Requirements:
Knowledge:
-
Knowledge of the Companies Mission, Vision and Values.
-
Knowledge of customer service principles and techniques.
-
Knowledge of electronic health records and practice management systems.
-
Knowledge of medical terminology.
-
Knowledge of HIPAA guidelines.
-
General knowledge of insurance guidelines.
Skills:
-
Proficiency in computer systems and software used for scheduling purposes.
-
Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
-
Strong decision-making and critical thinking skills.
-
Strong interpersonal and teamwork skills.
-
Strong customer service skills.
-
Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
Abilities:
-
Ability to lead by example while projecting a pleasant and professional image.
-
Ability to demonstrate compassion while caring for others
-
Self-directed and motivated to proactively plan, prioritize, and complete tasks.
-
Ability to maintain composure during challenging interpersonal interactions.
-
Ability to handle multiple scenarios/ interruptions throughout the day.
-
Demonstrates regular, consistent and punctual attendance.
-
Exhibits desire to continuously learn, improve service deliver, and work in a team environment.
Equipment Operated: Standard office equipment.
Work Environment: Medical office.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).
