Position Summary
This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. The position ensures optimal system performance for existing contract customers while also supporting new system installations, as well as ongoing maintenance and upgrades across assigned regions.
Reporting Structure
This position reports to the VP/Director of Field Operations or assigned manager.
Key Responsibilities
Service & Support:
- Provide onsite and remote technical support to DESIGNA customers
- Ensure contract customer systems are operating at optimal performance levels
- Perform service actions, troubleshooting, and repairs on equipment and systems
- Diagnose and resolve technical issues with machinery and PARCS systems
- Deliver high-quality customer service during all service interactions
Installation & Configuration:
- Assist with the installation, configuration, and testing of new PARCS systems
- Support initial system setup in collaboration with network teams and system engineers
- Ensure proper system functionality prior to customer handoff
Maintenance & Preventative Care:
- Perform preventative maintenance (PMs) and routine service tasks
- Conduct monthly Data PMs for contract customers in assigned regions
- Apply system upgrades, patches, and updates as required
Customer Training & Support:
- Provide basic training to customers on new and existing systems
- Ensure customers understand proper equipment usage and system functionality
- Maintain strong relationships to ensure ongoing customer satisfaction
Documentation & Communication:
- Document all work performed and produce detailed service reports
- Communicate effectively with Field Operations Managers, Supervisors, and technical teams
- Coordinate scheduling and service activities with internal teams
Safety & Compliance:
- Operate company vehicles and equipment in a safe and compliant manner
- Follow all company safety policies and procedures
Qualifications
-Experience in technical service, field service, or equipment maintenance
- 5-7 years' experience in a Field technician/ Support role
- Strong troubleshooting and problem-solving skills
- Ability to work independently and in a team environment
- Effective communication and customer service skills
- Willingness to travel and perform onsite service work
- Valid Driver's License
- Experience with electrical and mechanical environments, as well as System application or network systems preferred
Work Environment
-Combination of field (onsite customer locations) and remote support work
- Will require travel within assigned regions
Job Type: Full-time
Benefits:
- 401(k) with employer match
- Dental insurance
- Medical insurance
- Vision insurance
- Life insurance
- Optional supplemental insurance
- Vacation, starting at 3 weeks annually and increases with tenure
- Sick time, 48 hours annually
- 13 company paid holidays
- Professional development program for training and tuition reimbursement
Schedule:
- Monday to Friday (8 am - 5 pm)
- Occasional travel in greater Los Angelas, CA to support business needs
Education:
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in a related technical or engineering field preferred
Position Overview
This role is ideal for a well-rounded technician who can handle installation, maintenance, troubleshooting, and customer interaction, while ensuring DESIGNA systems meet performance standards and customer expectations.
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
License/Certification:
- Driver's License (Required)
Location:
- Los Angeles, CA 90045 (Preferred)
Ability to Commute:
- Los Angeles, CA 90045 (Required)
Ability to Relocate:
- Los Angeles, CA 90045: Relocate before starting work (Required)
Work Location: Hybrid remote in Los Angeles, CA 90045
