- Communicates vision statement and medical center strategic goals and demonstrates commitment toward their achievement.
- Communication: Strong written and verbal skills are demonstrated in reports,correspondence and presentations. Ensures staff are kept informed of Medical Center and departmental priorities…
- Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in field of expertise.
- Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.
- Problem Solving: Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.
- Customer Service Management: Incorporates the Medical Center's Customer Service goals in developing and/or revising departmental policies and systems.
- Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, peers in customer service leadership.
- Project Management: Participates in multidisciplinary task forces, committees and projects,demonstrating team spirit and ability to work with different internal customers…
- When leading a project team demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.
- Selects, hires, and supervises staff in area of responsibility; initiates disciplinary action including terminations; carries out annual performance appraisal of employees,
recommending promotions, raises, etc.
- Coordinates orientation and training of new staff and on-going training and education of current staff.
- ensures adequate staff coverage by preparing vacation and holiday schedules; approves overtime as necessary and authorizes coverage for absent staff.
- Using available utilization data, works to develop staffing plan and schedules to maintain appropriate staffing levels and staffing mix
- Responsible for productivity of staff; maintains productivity standard.
- Provides daily supervision and direction to clerical and clinical staff.
- Ensures all appropriate charges for institutional services, professional services, equipment and supplies are captured as well as cash reconciliation.
- Supervision of all patient registration, appointment scheduling, referrals, which includes collection of demographic data, collection of insurance information, cash collection, data entry into the EHR. Coordination of payment arrangements.
- Assures appropriate and adequate pre-billing activities to allow for timely adequate billing.
- Lead quality improvement program to increase collections via improved registration and front-end process.
- Develops departmental policies and procedures and standards in collaboration with Leadership. Reviews policies and procedures periodically to ensure they are in compliance with requirements of regulatory agencies
- Reviews policies and procedures with staff.
- Conducts regulatory requirement monitoring. Ensures site is compliant with all hospital, NYSDOH, Joint Commission regulations.
- Coordinates patient satisfaction activities, including resolution of complaints, problems, etc.with patients, physicians, site personnel and hospital administration.
- Facilitates interdepartmental communication policy and procedures needed to resolve problems. Implements new programs and process improvement plans.
- In collaboration with Administrative and Clinical Leadership, assures smooth and efficient patient flow by coordination clerical, nursing, and medical activities.
- Coordinates with Chairs, Directors of Services, Nursing, Patient Accounts, and other areas to develop and maintain efficient patient-centered systems and programs.
- Maintains appropriate community, medical staff, external, and internal communication mechanisms.
- In collaboration with Administrative and Financial Leadership, develops annual budget for the site(s);
- manages budget throughout the year, analyzing and monitoring monthly reports and overtime runs for the site(s) to ensure it operates within budget guidelines.
- Submits order for medical/surgical instruments and equipment as well as office supplies.
- Monitors the Ambulatory Care services budget to ensure the department is within its financial operating budget.
- Monitors and manages the expenses of site ensuring a lean operation
- Performs chart reviews as necessary to determine areas where improvement may be possible; investigates, determining cause(s) and corrects problems relating to
- General and procedural consents, Coding issues (CPT, ICD) to ensure maximum reimbursement, Compliances with carrier regulations to reduce/prevent/mitigate audit
exposure(s) of hospital or individual physicians, Documentation standards
- Maintains established departmental policies and procedures, objectives, performance improvement, safety, environmental, and infection control standards.
- Oversees the performance improvement programs in area of responsibility, developing performance improvement, monitors and ensuring that follow-up actions are implemented.
- Acts as the on-site appointment system template manager, making adjustments to the patient scheduling system including hybrid appointments (virtual and in-person visits). Generates scheduling reports as needed.
- Works to ensure patient’s schedule coincides with provider’s schedule and ensures that provider schedules are maximized.
- Oversees all on site medical record activities to ensure proper filing, maintenance and availability of records for patient visits.
- Maintains employee attendance records (including vacation time, sick days, etc.); processes time cards, prepares overtime authorizations
- Coordinates the cash deposit and reconciliation functions with financial management and Administration. Keeps abreast of all reimbursement trends in all areas and recommends steps to respond appropriately.
- Responsible for the environment of work; works with other departments to ensure the environment is maintained for cleanliness, safety, and to regulatory standards and beyond.
- Coordinates with other Ambulatory Managers in their absence
- Responsible for non-Wyckoff Heights Medical Center physician payments via the voucher system.
- Remains knowledgeable about and as appropriate participates in, relevant performance improvement activities.
- Ability to identify task requirements and monitor progress toward goals.
- Gathers, prepares, and provides reports on metrics and goals for their site and explains variances.
- Performs any other duty within the express or implicit terms of the duties hereunder that may be necessary for the best interest of the medical center.
- Performs other duties as required.
- Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions
- Ability to influence people in their opinions, attitudes,judgments about ideas or things, to motivate, convince, or negotiate
- Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination
- Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information
- Ability to maintain relationships that facilitate task goals; to cooperate and resolve conflicts; to recognize needs and be sensitive of others
- Supports patient -centered services, including age-specific and culturally sensitive approaches to high quality, individualized care in a safe environment.
Formal Education and Job-Related Experience This position requires a minimum formal education of Bachelor's Degree and a minimum of 3 years job-related experience.
Desired (not required) criteria include: Master’s degree preferred. Experience in health care field of which 2 years should be in a managerial capacity.Bilingual Spanish speaking preferred.General business skills including budget preparation, staff development&training.
salary - $112k
Monday - Friday 9 AM - 5 PM, on call for Saturday weekend coverage.
