About Us
YZ Massage is a professional wellness massage studio located in Westminster, CA. We're expanding our team and looking for a motivated, organized Spa Assistant Manager to help oversee daily operations, manage client appointments, and support our front desk and service staff.
Responsibilities
- Oversee front desk operations and ensure a smooth, welcoming client experience
- Manage inbound calls, texts, and messages to book and confirm appointments
- Coordinate therapist schedules and room assignments using our booking/CRM system
- Follow up with leads and returning clients to drive bookings and retention
- Support membership sign-ups, promotions, and front desk upsell opportunities
- Maintain accurate client records and assist with basic reporting
- Help onboard and guide front desk staff as the team grows
- Coordinate with therapists and management to ensure efficient daily flow
- Assist with inventory, supplies, and light operational tasks as needed
What We're Looking For
- Experience using a CRM or scheduling software (e.g., Vagaro, Mindbody, Square, or similar)
- Prior experience in a spa, salon, wellness studio, or hospitality setting preferred
- Strong communication skills in English (required); Mandarin a plus
- Professional, calm, and solutions-oriented — able to handle client concerns with grace
- Organized with strong attention to detail and a sense of ownership over the role
- Comfortable handling transactions, cash, and basic administrative tasks
- Leadership mindset — someone who takes initiative and doesn't need constant direction
Compensation & Schedule
- Pay: $20–$25/hour depending on experience
- Bonus: Performance-based bonus available
- Hours: Flexible — open to part-time or full-time
- Location: 15615 Brookhurst St, Westminster, CA 92683
Pay: $20.00 - $30.00 per hour
Benefits:
Experience:
- Receptionist: 1 year (Preferred)
Language:
Ability to Commute:
- Westminster, CA 92683 (Required)
Work Location: In person
