Overview
We are seeking a dedicated and experienced Customer Service Associate to work with our front end team. The ideal candidate will oversee the daily operations of the service desk, ensuring high-quality customer service. This role requires a strong background in customer service, cashiering, and excellent leadership skills to supervise a team effectively.
Responsibilities
- Supervise the front end staff, ensuring timely and effective resolution of customer issues.
- Follow and implement service desk policies and procedures to enhance efficiency and customer satisfaction.
- Ensure that all front end staff are trained on equipment, and customer service best practices.
- Foster a positive team environment that encourages collaboration and professional growth.
Experience
- Proven experience working in a service desk environment.
- Basic knowledge of computer software
- Excellent customer service skills with a focus on customer satisfaction.
- Ability to troubleshoot register issues efficiently while maintaining composure under pressure.
- Strong communication skills with an emphasis on teamwork and collaboration.
Join our team as a Customer Service Associate where you can make a significant impact by leading our efforts in delivering exceptional customer service!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Paid time off
Work Location: In person
