Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
Responsibilities
-
Inspect Room Attendants work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
-
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
-
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
-
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
-
Maintain key control.
-
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
-
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
-
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
-
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
-
Assist with training of Housekeeping staff.
-
Daily Inspection of Guest Rooms
-
Other duties within Housekeeping department as requested.
-
Weekend and Holidays required
-
High School diploma or equivalent required. College course work in related field helpful.
-
Two to three years of progressive experience in a hotel or related field preferred.
-
Previous supervisory responsibility preferred.
-
Ability to stand during entire shift.
-
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
