Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
The Customer Care Associate serves as the primary advocate for customers, delivering exceptional support across voice, chat, SMS, email, and emerging digital channels. This role partners with AI-enabled tools, data insights, and sound judgment to resolve customer issues, manage complex situations, and deliver outstanding customer experiences.
As Customer Care continues its digital transformation, this role evolves beyond transaction processing to focus on customer resolution, exception management, continuous learning, and operational improvement. Successful associates leverage technology to work more efficiently while applying critical thinking, empathy, and human judgment in situations where automation alone is not enough.
Customer Resolution & Advocacy
Serve as the primary point of contact for customer inquiries across voice, chat, SMS, email, and other digital channels.
Resolve customer issues with empathy, professionalism, sound judgment, and a focus on first-contact resolution whenever possible.
Digital Customer Engagement
Deliver exceptional customer experiences across voice, chat, SMS, email, and emerging digital platforms.
Identify recurring customer issues, emerging trends, and operational risks, escalating appropriately.
Continuous Learning & Improvement
Successful Customer Care Associates consistently demonstrate the ability to:
Ability to work across multiple customer engagement channels, including voice, chat, email, SMS, and other digital platforms.
2+ years of customer service, customer support, customer success, healthcare support, or related work experience.
Experience supporting customers through chat, email, SMS, or other digital customer engagement platforms.
Problem-Solving Competencies
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$20.60 - $25.75
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
