Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA
Location: Acworth, GA (In-Person)
Job Type: Full-Time
Schedule: Monday–Friday (hours to be discussed)
Compensation: Competitive, based on experience
Position Summary
We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.
Key Responsibilities
Greet patients, check in/out, and maintain a welcoming front office environment
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Schedule appointments, manage calendars, and confirm visits
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Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)
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Collect copays/self-pay payments and provide receipts
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Maintain accurate patient demographics, documentation, and forms in the EHR/PM system
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Communicate with insurance companies and assist with resolving coverage and claim-related issues
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Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information
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Follow HIPAA compliance standards and protect PHI at all times
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Required Qualifications
- 2+ years of medical front desk / patient access experience
- Hands-on experience with insurance verification
- Strong understanding of HIPAA and PHI privacy rules
- Familiarity with medical coding basics (CPT/ICD-10 terminology)
Strong communication and customer service skills
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Reliable, detail-oriented, and able to multitask
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Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)
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Preferred Qualifications
Behavioral health / mental health clinic experience
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Prior authorization and claim follow-up experience
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Payment processing experience (copays/self-pay, refunds)
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- Bilingual a plus
