The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.
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Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
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Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
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Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
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Perform system patching, OS upgrades, BIOS, and firmware updates
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Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
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Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
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Support Windows and macOS systems in regulated enterprise environments
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Utilize PowerShell to manage user accounts, mailboxes, and permissions
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Assist with endpoint security, asset management, and compliance controls
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Mentor and support Tier 1 technicians as needed
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Maintain technical documentation and follow federal IT best practices
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Windows Server, Windows 10/11
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Active Directory, Azure AD
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Red Hat Linux administration
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SCCM, Intune, PXE Imaging
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MFA, PIV, BitLocker
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Patch ManagementEndpoint Security
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ServiceNow
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PowerShell scripting
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Tier 2 / Tier 3 DesktopSystems Support
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Bachelor's degree in Business Administration or related field
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Associate degree in Mass Communications or related field
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CompTIA A+
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Microsoft Certified Database Administrator
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CompTIA Security+ (expected)
6+ years of experience supporting enterprise IT environments across federal and commercial organizations.
