Company Overview
Founded over a century ago, our organization is a family-owned and operated business dedicated to delivering exceptional photography and yearbook services. Headquartered in a central location, we serve multiple states with a focus on creativity, quality, and outstanding customer support.
We are seeking an energetic and detail-oriented Customer Service Representative to join our dynamic team. In this role, representatives will play a key part in delivering outstanding service by actively listening to customer needs, providing thoughtful solutions, and ensuring every interaction is handled with professionalism and care. Your strong communication and problem-solving skills will help create positive, lasting impressions for our customers.
Responsibilities
- Manage incoming calls using multi-line phone systems with professionalism and courtesy
- Ensure excellent phone etiquette while supporting customer support efforts and client communication
- Respond promptly and professionally to customer inquiries via phone and email
- Identify customer concerns, research solutions, and resolve issues effectively
- Provide clear and accurate information regarding products, services, and policies
- Accurately document all customer interactions in the CRM system
- Collaborate with internal teams to resolve complex issues and ensure timely follow-up
- Assist customers with order placement, refunds, and exchanges
- Maintain a clean, organized, and safe work environment
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, and productivity software
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting
- Knowledge of office management systems including multi-line phone systems
- Customer service experience with a focus on phone communication and client support
- Excellent written communication skills
- Ability to multitask in a fast-paced, high-volume call center environment
- Strong teamwork skills with the ability to follow directions and contribute ideas
- High attention to detail and the ability to complete tasks thoroughly and accurately
- Customer-first mindset with a willingness to go above and beyond
- Positive attitude with the ability to remain calm, professional, and adaptable
Physical Requirement
- Ability to remain seated or stationary for extended periods (up to 100% of the workday)
- Clear near vision to view computer screens and read small text
- Frequent use of hands and wrists for repetitive tasks such as data entry
- Ability to hear and speak clearly to communicate effectively with customers
Bonus Experience:
- Salesforce case management experience
- Bilingual Spanish/English
Pay: From $20.00 per hour
Benefits:
Work Location: In person
