THE EXPERIENCE
Gilded Ritual is a full-service, therapeutic nail spa located in the heart of Upper East Side that provides an integrative luxury approach to manicures and full hand treatment as well as pedicures. Its expert staff of manicurists and beauty professionals can help guests establish a healthy nails in a luxury and relaxing atmosphere.
Professional Objective – To provide superior white glove customer service to the clients at Gilded Ritual. To ensure that external customers receive a memorable and satisfying experience during every contact with our business, and that internal customers are able to do their best possible work.
The Client Coordinator is the client’s first contact with the spa, whether by telephone or in person. They set the tone for the visit from the moment they begin interacting with the clientele. The Client Coordinator aligns communication and work activity within the spa, and is a primary agent of customer satisfaction and quality management.
Job Activities
- Acts as a skilled and gracious host to guests of the spa and studio, insuring their complete comfort and satisfaction
- Schedules, confirms and guarantees all appointments according to the company protocols
- Provides thorough and knowledgeable explanations of the available services in order to maximize each sale and optimize customer satisfaction
- Provides stellar telephone service to customers
- Coordinates client appointment schedules to ensure smooth and efficient workflow
- Checks guests in and out, offering future booking and actively building client retention
- Performs sales transactions, creates and takes responsibility for point of sale data, follows procedures and maintains high standard of accuracy
- Orients guests to the facility and sets them up for desired treatments as needed
- Conducts walk-in retail sales
- Sells gift cards, advises on gift selection, maintains accurate gift sales data
- Helps to maintain a beautiful and clean physical environment in public areas of the spa
- Provides facility tours to visitors and prospective clients
- Maintains Inventory up to date
- Places order
- Takes initiative
- Proactive team member
- Facilitates effective workflow for internal customers (technical staff)
- Attends and participates in general and team meetings
- Maintains a polished and professional personal image
Desired Qualifications
- Friendly, positive attitude!
- Experience in direct customer care (hospitality and retail experience excellent)
- Basic computer skills and ability to learn our software application
- Excellent communication skills
- Experience leading front of house
- Client de-escalation
- Schedule flexibility
- Energetic, accustomed to a fast pace, experienced at multi-tasking
- Meevo Software and Hotel experience is preferred
- Experience with Celebrity and well-known clientele
- Confident and calm
Job Types: Full-time, Part-time, Contract
Pay: From $19.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
