Location: Vision Ford Lincoln – Wahpeton, ND
Employment Type: Full-Time
Compensation: Base + Commission
Job Description:
Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! You’ll be the trusted guide for our customers—helping them understand their vehicle’s needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. ✨
Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand.
What You’ll Do:
- Welcome and assist customers with professionalism and care
- Listen to concerns and document repair needs accurately
- Translate technical information clearly and honestly
- Keep customers updated throughout their vehicle’s visit
- ️ Collaborate with techs to ensure timely service
- Upsell maintenance plans, warranties & service specials
- ✅ Finalize repair orders and ensure full customer satisfaction
- Follow up after service to build long-term relationships
Requirements
What You’ll Need:
- ️ Prior Service Advisor or customer service experience (preferred)
- Strong communication + problem-solving skills
- Ability to handle a fast-paced environment with ease
- Basic understanding of vehicle systems and repairs
- Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
- High school diploma or equivalent (some college a bonus)
- Valid driver’s license & clean driving record
Benefits
What We Offer
-
Competitive Pay (Hourly plus Commission, monthly and/or quarterly performance bonuses)
- 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
- ️ Retirement plan with Company Match
- Paid Training & Certification
- ️ Paid Time Off + Holidays
- Employee discounts on vehicles, service, and parts
- Positive Team Culture with real career growth
