Lighthouse Mental Wellness is seeking a dedicated Medical Receptionist to be an integral part of our team. If you're passionate about supporting mental health and helping others on their journey to well-being, this role offers the opportunity to make a difference. As the first point of contact for our patients, this role includes scheduling appointments, managing patient inquiries, supporting billing alongside our billing specialist, helping with credentialing, processing prior authorizations, and more. We’re looking for someone who is organized, tech-savvy, collaborative, and ready to take on a variety of tasks while ensuring a seamless experience for both patients and providers.
Key Responsibilities:
- Serve as the first point of contact for patients, answering phones and responding to inquiries with professionalism and empathy
- Check patients in and out, ensuring all required information is updated accurately in patients' records
- Triage patient concerns and collect relevant information to support clinicians
- Screen potential new patients and gather necessary data for intake
- Schedule appointments and manage provider calendars
- Complete prior authorization processes and work alongside external billing specialist
- Work collaboratively with our mental health providers and support team
- Assist with other administrative tasks and projects as assigned
What We’re Looking For:
- A minimum of a high school diploma
- At least one year of experience in a medical office environment
- Familiarity with HIPAA regulations and a strong commitment to patient confidentiality
- Ability to conduct patient intake calls and collect essential information
- Experience with prior authorizations or a willingness to learn
- Understanding of health insurance processes and credentialing
- Proficiency in Electronic Health Record (EHR) systems (or ability to quickly learn new software)
- Skilled in Mac OS X, Google Workspace, Microsoft Office Suite (Word, Excel, Outlook)
- Excellent customer service skills with a positive, patient-first attitude
- Strong attention to detail and the ability to multitask efficiently
- A proactive problem-solver with strong communication skills
- Comfortable working in a collaborative, team-oriented setting
- Ability to remain calm, professional, and effective in high-stress situations, including de-escalating tense interactions when needed
Position Details:
- Schedule: We are looking a second professional for a job share to work Monday through Friday 12:00 PM - 6:00 PM
- Pay: Starting at $18.00 per hour (commensurate with experience)
- Job Type: Part Time
- Work Location: In-person
About Lighthouse Mental Wellness:
Founded in 2018, Lighthouse Mental Wellness (LMW) is dedicated to providing innovative, holistic, and personalized care for individuals seeking psychiatric treatment. Our approach focuses on the whole person—considering all aspects of an individual’s mental, emotional, and physical health. We aim to think unconventionally in our care methods, striving for better, more effective treatment solutions. If you’re passionate about supporting mental health and being part of a compassionate team, Lighthouse Mental Wellness is the place for you.
Why Lighthouse Mental Wellness?
- Detail-oriented – We value precision and quality in everything we do
- Outcome-oriented – We focus on results and continuously seek to improve
- Team-oriented – We believe in collaboration and working together for the best outcomes
- People-Oriented– We work to build strong relationships with both clients and staff
If you’re looking for a rewarding opportunity where you can make a positive impact on mental health, we’d love to hear from you. Apply today and become part of our team at Lighthouse Mental Wellness!
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Application Question(s):
- What is your desired pay range?
Experience:
- Medical office: 1 year (Required)
Ability to Commute:
- Pembroke, MA 02359 (Required)
Work Location: In person
